We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
The SEND home to school/college travel assistance team, is the customer face for determining entitlement to travel assistance for school aged children and eligible post 16/19 students. The team commission or arrange a range of provision including personal budgets, independent travel training, bus passes minibuses and taxis. The team works in close partnership with the Council’s passenger transport service, who deliver our in-house fleet and manage taxi contracts. Together we are jointly responsible for ensuring that children and young people who are entitled to assistance, receive the most efficient best value service that can be arranged.
The team manage customer expectations in a complex and often pressured environment, ensuring that decisions reflect the statutory framework and Council policy and that families receive a supportive and efficient service and are clear on what they are entitled to.
The service is currently undertaking an efficiency review, to identify improvements in systems, processes, procurement and contracting. The Travel Coordinator, will support the Transport Commissioning Officer in delivering the project programme. The successful postholder will have responsibility for supporting the implementation of new systems and processes, ensuring that they are effective and provide assurance that both statutory responsibilities and financial regulations are met. This will include working in close partnership with colleagues across passenger transport, education and procurement and monitoring contract compliance of providers including taxi operators.
Our ValuesIn line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
Open and fair: We are fair, open, and transparent.
Nurture and develop: We help and encourage everyone to be their best and do their best.
Engage and empower: We talk and listen to others, working together as one.
Create and innovate: We embrace new ways of working to continuously improve.
Own and be accountable: We work together to deliver the best services for our residents.
Value and respect: We put diversity and inclusion at the heart of all we do.
What is the job role?The role works with key stakeholders works with key stakeholders (including parents/carers, schools, taxi companies, our Passenger Transport Service and others) to implement the Council’s Travel assistance policy for school age and Post 16 and Post 19 students with Special Educational Needs. It does this through a high level of customer service and through a strong focus on processes to enable value for money is secured throughout the decision making process without compromising entitlement or safety.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?We are looking for a highly motivated person who has proven ability in managing electronic systems including databases and excel, has effective communication skills both verbal and written and is well organised with an eye for detail. The person will have a good understanding of the context of eligibility for, and delivery of, travel assistance for children and young people with Special Educational Needs and Disabilities to enable the services meet quality standards and provide value for money.
You will be a strong and supportive team member, who welcomes the opportunity to work creatively in an environment demanding continuous improvement and accountability.
Fixed term contract for 12 months
If you have any queries/questions about the role please contact:
Adrian Coles: Adrian.Coles@coventry.gov.uk or
Jeannette Essex:Jeannette.Essex@coventry.gov.uk
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
Members of the Armed Forces and veterans
Are currently in care or have previously been in care
If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date(s): Tuesday 11th February 2025
About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
