We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
Passenger Transport Services (PTS) Coventry is responsible for delivering transport services to approximately 1200 SEN children and adult passengers daily.
As a result our passengers are able to access and take part in the following wide range of services and activities:
Social care transport for adults with learning difficulties and older people to day care and/or learning opportunities
Education and learning, home to school transport for children and young people with special educational needs and/or physical and/or sensory impairments
Transport to school, contact or medical appointments for children who are looked after by the authority
Health related services including the provision of clean linen to residential homes and people cared for in their own homes; and
Employment related services
PTS employs approximately 180 drivers and passenger assitants, operates a fleet of over 80 passenger carrying vehicles,
Our ValuesIn line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
Open and fair: We are fair, open, and transparent.
Nurture and develop: We help and encourage everyone to be their best and do their best.
Engage and empower: We talk and listen to others, working together as one.
Create and innovate: We embrace new ways of working to continuously improve.
Own and be accountable: We work together to deliver the best services for our residents.
Value and respect: We put diversity and inclusion at the heart of all we do.
What is the job role?This is a fast-paced service that provides transport for SEN children young people and older members of the community. Therefore this pivotal role is to support the successful delivery of Passenger Transport Services by ensuring the provision of an excellent and ‘customer-focused’ service to all stakeholders, which reflects the vision, values, aims and objectives of Coventry City Council and its partners.
Working with an experienced team of Coordinator and Supervisors across a two-week shift pattern from 6.45am - 6.30 pm you will be engaging children, young people, parents/carers, schools, children's and adult services daily in an ever-changing challenging but rewarding role, that includes:
To provide 'on-site' supervision and deployment of all operational staff and vehicles.
Maintain all administrative processes and procedures ensuring all information recorded and/or obtained is clear and accurate at all times.
Operation of vehicles, escort duties, and/or ancillary duties in relation to delivery of Passenger Transport Services.
To deputise for the Passenger Transport Supervisor as and when required and on appropriate issues.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?You will be experienced at working within a busy diverse customer-facing service with a calm solution focussed approach. You will have an understanding of safeguarding, health and safety and quality control and compliance. You will have experience of supervising people.
You will have the ability to respond to complaints, and queries in a sensitive empathetic manner and offer support to various stakeholders. Therefore skills and traits such as being motivated, multi-tasker, flexible, organised, IT competent, a team player and a can-do problem solver will stand you in good stead for this role.
Interview date: 3rd / 4th March 2025
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
Members of the Armed Forces and veterans
Are currently in care or have previously been in care
If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date: 4th and 5th March 2025.
About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
