We have an exciting opportunity within our Coventry and Warwickshire Sexual Health Service for an experienced and enthusiastic administrator to join our friendly and welcoming team!
As part of your role as an administrator, you will assist with the provision of the Sexual Health Hub and contribute to the effective running of the clinics through the delivery of administrative tasks.
In the role you will directly support the service by maintaining administrative systems and procedures including reception duties, back-office support including minute taking, manage incoming calls from to the ‘Single Point of Access’ (SPA) and action as required and through direct patient contact.
The post holder will be proficient in the use of computerised systems for booking and tracking all types of patient appointments and patient electronic records, ensuring this function is co-ordinated and updated accurately and in a timely manner and will work in conjunction with the clinical, non-clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.
We are able to be flexible and consider full-time, part-time and term-time only hours for this role so please let us know what you are looking for as part of your cover letter / CV.
Whilst this role is based at Nuneaton, there will be some requirement to travel to other bases including Leamington Spa, Rugby and Coventry. All base locations are easily accessible and are central to town/city centres.
Package DescriptionAs a Sexual Health Administrative Assistant, you’ll be working as part of the care system in Coventry and Warwickshire where we deliver services across Nuneaton, Leamington Spa, Rugby and Coventry.
You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
An annual salary of £22,369.35 plus access to a group pension
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards with most of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main ResponsibilitiesResponsibilities will include:
Reception desk duties including greeting and registering patients, booking appointments and handling general enquires from patients, other healthcare professionals and the public where appropriate
Use the Lilie patient management system to book, register and track patients through the service
To ensure telephone enquiries from the SPA are dealt with in a polite and courteous manner
To work in line with HCRG Care Group’s organisational values and behaviours framework, in addition to maintaining our local and regional guidelines
Maintain a safe environment for patients, staff and visitors
To participate in service developments for the administrative team and support clinical teams where required
To support the Administration Team Lead in the day-to-day operational functions of the Sexual Health Hub and undertake any office duties to ensure the efficiency of the administrative service is maintained at all times
A full list of responsibilities can be found in the attached job description.
The Ideal CandidateThe Ideal Candidate will have / will be:
Educated to GCSE level or equivalent in Maths and English
Able to work collaboratively with others and form good working relationships
Mature and professional approach to Sexual Health issues when dealing with patients
Able to organise and prioritise own workload
Able to communicate effectively and in an appropriate manner with individuals and groups at all levels
Ability to multitask
Demonstrate a sound knowledge of administration/reception roles
Experience of working as part of a multi-disciplinary team
Full UK driving licence and access to a car
You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
About The CompanyWe change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
