Service Management with very strong ITIL experience
Candidates will ideally have security clearance as some of the projects are sensitive - if you don't have security clearance this will be sought as soon as possible (upon being hired)
This is a hybrid role and the successful candidate must be able to travel into the City of London two/three days a week
Please send your CV to me, Martin Warner, and I will get back to you as soon as possible
The role is as below and I welcome applications from candidates with a very strong ITIL/Service Management background
Working with IT and the business to manage incidents, identifying and managing timely service restoration.
* Manage the communication activities of incidents, identifying and managing comms channels
* Create exceptional customer experience
* Working closely with Product Owners, Business and Project Managers to communicate new services and upgrades
* Ensuring solutions align with Service resilience standards
* Ensuring internal Information Technology communications are aligned with strategy
* Continually update the IT Global Intranet
* Engagement and adoption to determine audience engagement techniques
* Ensuring tickets are efficiently managed
* Identify root cause and tracking of preventative actions
* Drafting and sending IT incident management and operational readiness communications
* Attending stand ups and ensuring all follow up items are completed
* Working closely with Service Owners, Business Product Owners, Business Relationship Managers and Technical Project Managers to smoothly transition new services and upgrades to operational status.
* Ensuring new solutions align with Service resilience standards
* Designing support models to map to the expected service levels
* Service reviews with owners and producing necessary reporting attributed to the reviews
* Identifying operational risks
* Progressing administration tasks
Qualifications / Skills / Experience:
* Suitable tertiary qualifications in Information Technology or equivalent experience
* Experience working with global and virtual teams
* Experience in Service Management, including Incident, Problem, Change Management and Service Levels.
* Excellent communication and problem-solving skills
* Identifying, analysing, engaging, and influencing a spectrum of stakeholders
* Able to deliver outstanding service
* Service Management tools experience (**** please find out which ones)
* ITIL Certifications
