My client is looking to recruit a strong Engagement and Customer Success Manager who will become responsible for the following areas
Lead and motivat team members, customer Stakeholders/SMEs and other third parties to achieve those goals while understanding the client environment and any limitations to execution.
Responsible for managing scope, schedule, and cost across Client implementations.
The ideal candidate will have a passion for delivering real business value to customers.
Overseeing and working with delivery methodologies to successfully navigate CRM Deployments
Lead consulting engagements from pre-sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction, and achievement of required business outcomes
Manage all aspects of project delivery and solution delivery, leading and managing the implementation team.
Oversee configuration, delivery, testing, training and ultimately client acceptance of my client's solutions.
Define and own any corrective action plans and escalations in the event of any deviation from the project scope and plan.
Provide management information on the project to the client,
Suggest enhancemen as appropriate.
Manage the project deliverables
Escalate issues to appropriate levels of management and maintain a project repository and all associated documentation and deliverables
The successful candidate will be an effective communicator, skilled at building strong and collaborative relationships with stakeholders at all levels.
Proven ability in preparing and delivering client presentations, including C-Suite executives.
Proficient in negotiating contracts and managing all aspects of commercial delivery for projects.
Experience of compiling tender responses and proposals.
Maintaining relationships with key account/customers
Able to identify and resolve customer promptly.
Working with other teams to plan and execute client sessions etc.
Maintaining excellent relationships across all levels of the organization up to CEO
Ensuring value add services to customers.
Ongoing account management duties, monitoring client engagement and ensuring consistent revenue growth.
Generating revenue from Strategic Accounts
Led contract negotiations and renewal processes on support and managed services contracts.
Developed positive working relationships across multiple accounts and client touchpoints.
Cross-sold service offerings
Ensuring client retention, renewals and upsells
Please send your CV to me, Martin Warner, and I will get back to you as soon as possible
