We\'re currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 25 hours per week.As a Helpdesk Operator, you will be the first point of contact for all requests and/or complaints from the Trust, relating to the, Catering, Housekeeping, Pest Control, Linen Services, Portering, and Waste Departments. To receive and log all calls/requests and allocate tasks to the appropriate person or department. .Could you bring your spark to Healthcare? Here\'s what you need to know before applying:Your key responsibilities will include:Receiving and assisting callers with their requests and or complaint in an appropriate and professional manner consistent with their needs and which reflects the high standard of care and commitment provided by the Trust. Receiving and recording details of requests and/or complaints, checking information and providing the caller with a task ID and response time. Contact service providers. Allocate tasks to nominated officer, giving clear, concise and timely information. Update and maintain the Helpdesk database, ensuring all details relating to each task is clear and concise, updates are recorded, and records are closed once tasks have been completed. Maintain communications with service providers to ensure tasks can be tracked, and enquiries regarding progress can be dealt with efficiently. As part of the facilities team assist with the monitoring of tasks to ensure they are completed in line with Service Level specifications. As part of a Team ensuring that a safe working environment is maintained, keeping work Participate in on going training and development in conjunction with the departmental Manager and Supervisor.Ability to listen and clarify routine and complicated information to assist callers, ensuring that their needs are understood and correctly assigned to the relevant department/person. Good computer skills and keyboard skills, to operate a computerised helpdesk system.Knowledge of systems, procedures and practices for the provision of a helpdesk service.Several weeks training and ongoing update training is required.Ability to assess ad hoc situations related to the job, when dealing with callers and/or staff requests, passing the caller onto a supervisor or manager where necessary. Our ideal Facilities Assistant will:Have previous experience within a similar roleAbility to listen and clarify routine and complicated information to assist callers, ensuring that their needs are understood and correctly assigned to the relevant department/person. Good computer skills and keyboard skills, to operate a computerised helpdesk system. Knowledge of systems, procedures and practices for the provision of a helpdesk service. Several weeks training and ongoing update training is required.Ability to assess ad hoc situations related to the job, when dealing with callers and/or staff requests, passing the caller onto a supervisor or manager where necessary. Be adaptable and easily embrace changing prioritiesPart of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.Job Reference: com/2901/75478005/52355322/BU #MedirestCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
