We are looking for a passionate and talented fish to join The People Team in all things Training!The role will be based in restaurants to support during operational hours. We are looking for a creative leader with training experience and passion for excellenceResponsibilities · Induct and train new fish to Sticks’n’Sushi standards· To support, coach and develop our Senpais to maintain our DNA and high standards at all times· Proactively checking Guest Satisfaction scores and Mystery Diner reports on a regular basis to utilise the tool in seeking service improvement across the team.· Implement monthly Service Action Plan in agreement with the Operation Managers.· Being an ambassador for the brand, our beliefs and values by leading by example within the team· Strive to Kaizen yourself and your team to continuously learn and improveWork closely with the Learning & Development manager on our MIT program:Take charge of Management in Training (MIT) programs designed for internal and external managers to develop future leaders and drive excellence in management practices.Champion Apprenticeships:Act as a champion for apprenticeships by leveraging initiatives such as The Levi to create opportunities for skills development and career growth across the organization.Take charge of Intro Class amongst other classes and training toolsSkills and Behaviours· Proven experience in a Learning and Development role within hospitality (Operations background desirable)· Hands on approach. Working with our teams in our restaurants.· Passion for people development and a deep understanding of hospitality standards.· Excellent facilitation, coaching, and presentation skills.· Strong knowledge of digital learning tools and platforms.· Exceptional communication and interpersonal skills, with the ability to connect with diverse teams.· Creativity and adaptability to work in a dynamic, fast-paced environment.
