Customer Satisfaction Intern
* Contract, Duration (in Months): 12
Company Description
SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societ� Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitise operations, ranging from banking, lending, and compliance, to payments, and consumer and asset finance.
With 5,000 employees in 50 offices, SBS is recognised as a Top 10 European FinTech company by IDC and as a leader in Omdia's Universe: Digital Banking Platforms. SBS is a subsidiary of European digital consulting leader Sopra Steria (EPA: SOP), a 56,000-person company that generates annual revenue of ?5.8 billion in 2023.
Job Description
Location: London, Euston Road
Fulltime, 12-month Internship
Competitive, dependent on experience
Hybrid: Minimum of 2 days in the offer per week
Are you passionate about understanding customers and driving impactful change? Are you eager to gain hands-on experience in customer satisfaction, research and project management within an international team? If so, we have the perfect opportunity for you!
We are looking for a motivated and proactive intern to join our international team and help shape the future of our Customer Journey . Working closely with our Customer Satisfaction team and Chief of Staff , you will contribute to one of our Sales & Marketing Department's most strategic projects.
What will the role involve?
* Gathering and analysing data to identify key touchpoints in the customer journey.
* Conducting research into customer behaviours, preferences, and pain points.
* Collaborating with cross-functional teams to collect insights on customer interactions.
* Creating visual representations of a comprehensive Customer Journey Map .
* Presenting findings and actionable recommendations to the Customer Satisfaction team.
* Assisting with the rollout of the Customer Reference Program and providing support for the day-to-day activities of the Head of Customer Satisfaction.
* Preparing internal meetings and project status reports.
What will you gain?
* Hands-on experience with a high-impact international project.
* Insights into customer satisfaction strategies
* Exposure to cross-functional teams and a global working environment.
* A chance to make a meaningful contribution to SBS's success.
If you're ready to make a difference and kick-start your career in customer satisfaction, we'd love to hear from you!
Qualifications
What are we looking for?
* Strong analytical and research skills.
* Excellent communication and interpersonal abilities.
* A team player with the ability to work independently within an international team.
* Proficiency in Microsoft Office; familiarity with data analytics tools or mapping software is a plus.
* Fluent in English (oral and written).
* Passionate about improving customer experiences and creating impactful strategies.
Additional Information
At SBS, we're committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here's a snapshot of the benefits you'll enjoy as part of our team
