Job title: Reception Team LeaderSalary: £40,209 Working Hours: Monday – Friday 7.00am-7.00pm (require flexibility) Reporting to: Head of Customer Service ( Entrée division) Scope and summary: We are seeking a Reception Team Leader to join our Entrée team. As the Reception Team Leader, you will play a pivotal role in overseeing and managing the client floor. Your aim is to provide the highest levels of client care. To ensure that the reception runs efficiently, and all reception and hospitality duties are attended to. Responsible for ensuring that all functions are carried out in accordance with the stipulated protocols and procedures.A successful candidate will embody Entrée core values, have experience in client-facing roles (e.g., luxury hospitality or co-working spaces), and possess strong communication, leadership, and problem-solving skills. They should be confident, proactive, and capable of building strong relationships while managing challenges calmly and effectively. The ideal candidate is organized, flexible, and eager to learn and grow.Unit: Fieldfisher - Riverbank House, 2 Swan Ln, EC4R 3TTEntrée as a brandOur aim is to be a very exclusive brand within our niche market, driven by passion and quality to the highest standards of bespoke service.To achieve this, we need to be passionate, to believe in our vision, and to be excited about the journey we have started.You are the heart and soul of entrée, and it is you that will make our brand unique.Entrée is a very diverse brand and full of flavours, our culture reflects this: a vibrant blend of trust, respect, teamwork, commitment – and fun!Above all, we want you to feel valued, so as well as investing in our clients by creating a bespoke experience like no other, we have committed to investing in you and your long-term career development. Because we believe that entrée offers much more than just a job.Key Responsibilities: Set objectives and be responsible for the day to day running of the reception with Team of 5 staff members, including managing the recruitment and selection process to ensure that it effectively meets the need of the Entrée and the client standards. Assess employee performance and recognize training needs and potential as appropriate. Monitor the work of all team members and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used. Hold team meetings on a regular basis to communicate targets, standards required and company and client information. Work in conjunction with Deputy Head of Entrée to prepare client reports and presentations including detailing financial performance, activity, and plans for the site. Develop and evolve all client services at location, ensuring regular adjustments and improvements are both recommended and implemented. Act as a positive ambassador for the business. Attend all necessary meetings with FM and other departments. Client ServicesTo ensure that service levels are maintained always to the highest degree and constantly exceeded and particular attention is paid to client care to ensure that all visitors receive a warm, courteous, and prompt welcome on arrival.To ensure the team creates memorable experiences and build rapport with all visitors and clients.Regularly monitor guest feedback and produce a suitable action plan based on the results. Develop and sustain good working relationships with the client at the relevant site. Actively gain customer feedback and use the information to improve the offering at any given business. Ensure that you deliver what you promise to the guests, client, and team. To take full ownership of the reception and all associated areas, making sure that they are always kept clean and tidy in the best possible order, liaising with cleaners, facilities, security, and other departments. Switchboard Duties, to handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed solution. Hospitality & Meeting Room Management:Ensure that the meeting rooms are set-up within the agreed standards. To ensure daily and meeting room checks are completed. Pro-actively manage the meeting rooms/spaces on each floor, ensuring maximum occupancy and a seamless turn-around for all clients. Respond to all additional client requests swiftly.Ensure the reception area is kept immaculately throughout the day and that all visitors are looked after as per the agreed service operating procedures. Managing and Development of the Team It is the reporting manager’s responsibility to ensure the development and progression of the team members for which they are responsible, the manager must ensure that all reviews and appraisal are completed to standard within the required time frame.To assist in maintaining an annual training plan and actionTo motivate, mentor, lead by example and inspire the team during their employment providing guidance and support Provide feedback and coaching to any member of staff ensuring that all team members carry out their jobs to the best of their ability in a timely and efficient manner. To ensure that all team members (including themselves) book and take the appropriate amount of annual leave within the holiday year, as per the company policyWe ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesAbout UsAs part of Compass you\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\'s biggest businesses.Job Reference: com/0602/48873001/52713496/SU #VacherinCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
