SBrasserie Floor Manager40 hours per weekUp to £33,000 per annum including TroncGate 50, Craven Cottage, Stevenage Road, SW6 6HHThe Brasserie Floor Manager is responsible for overseeing the front of house operations during service, ensuring that guests have an exceptional dining experience. This role focuses on managing the floor team, coordinating service, and maintaining the highest standards of customer satisfaction. The Floor Manager will work closely with the Brasserie Restaurant Manager to ensure that all service standards are met and that the restaurant runs smoothly and efficiently.What you’ll do:Oversee the front-of-house operations during service, ensuring that all guests are welcomed, seated, and served efficiently.Coordinate the activities of the floor team, including waitstaff, hosts, and bartenders, ensuring that service is seamless and that all areas are running efficiently.Monitor the dining area, ensuring cleanliness, proper setup, and a welcoming environment.Respond to guest complaints and special requests, ensuring that issues are resolved quickly and to the guest's satisfaction.Assist the Restaurant Manager with staff scheduling, ensuring that the restaurant is adequately staffed during peak times.Work closely with the kitchen team to ensure that orders are delivered in a timely manner and to the highest standard.Train and mentor junior floor staff, ensuring that they are equipped with the skills to deliver excellent service.Conduct regular team briefings to communicate service goals, special instructions, and ensure that all staff are aligned with the day’s objectives.Ensure the delivery of excellent customer service, maintaining high levels of guest satisfaction and loyalty.Lead the floor team to ensure that service is smooth, efficient, and meets the standards set by the restaurant.Ensure that all areas of the dining room are properly maintained and set up, providing a welcoming environment for guests.Resolve guest complaints promptly and effectively, ensuring a positive experience for all diners.Contribute to the profitability of the restaurant by assisting with efficient labour scheduling and cost control.What you bring:Experience in managing front-of-house operations, ideally within a high-volume restaurant or hospitality setting.Strong leadership and team management skills, with experience training and motivating staff.Excellent interpersonal and communication skills, with the ability to provide outstanding customer service.Ability to work in a fast-paced environment, handling the pressure of busy service times with calm professionalism.Knowledge of health, safety, and hygiene standards in a restaurant setting.Flexibility to work during peak periods, including weekends, evenings, and matchdays, as required by the business.What we offer:Working with Sodexo is more than a job, it’s a chance to be part of something greater.You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering mental health and wellbeing support.Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.Money Insights and financial benefits via the Salary Finance Platform.Save for your future by becoming a member of the Sodexo Retirement PlanA Death-in-Service benefit for colleagues who pass away whilst employed by SodexoOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.Flexible and dynamic work environmentCompetitive compensationFull training and full protective uniform supplied.Ready to be part of something greater? Apply today!Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
