We are excited to be recruiting for a Concierge to work with us in Gather and Gather. Salary: 33 K Working Hours: : 07:00-19:00 (8hours shifts – require flexibility) Reporting to: Hospitality Manager We are seeking a highly skilled and dedicated Luxury Concierge to join our Gather and Gather team. In this role, you will be responsible for overseeing and managing the VIP customer service journey, ensuring a seamless experience from arrival to departure. Working closely with our Hospitality Team, you will play a pivotal role in delivering exceptional, personalized services to our valued clients.A successful candidate will embody Entrée core values, have experience in client-facing roles (e.g., luxury hospitality or co-working spaces), and possess strong communication and problem-solving skills. They should be confident, proactive, and capable of building strong relationships while managing challenges calmly and effectively. The ideal candidate is organized, flexible, and eager to learn and grow.Our aim is to be a very exclusive brand within our niche market, driven by passion and quality to the highest standards of bespoke service.To achieve this, we need to be passionate, to believe in our vision, and to be excited about the journey we’ve started.You are the heart and soul of entrée and it’s you that will make our brand unique.entrée is a very diverse brand and full of flavours, our culture reflects this: a vibrant blend of being bold, precise and personal!Above all, we want you to feel valued, so as well as investing in our clients by creating a bespoke experience like no other, we’ve committed to investing in you and your long-term career development. Because we believe that entrée offers much more than just a job.Key Responsibilities:Manage the complete VIP customer service journey, from arrival to departure, ensuring all needs are met to the highest standards.Oversee VIP arrivals, including pre-arrival preparations, personalised experiences, meeting room inspections, special arrangements, welcome gestures, room escorts, and post-stay follow-ups.Greet guests upon arrival with a warm smile, eye contact, and verbal salutation, while discerning their needs.Personalise guest interactions by addressing them by name during conversations.Stay alert for VIP arrivals or visits to dining outlets, ensuring VIPs receive proper attention and guidance.Actively participate in the development of SOPs and best practices within your department and the hotel wide management team.Stay informed about local attractions and maintain an updated database of trendy establishments to offer VIPs elite recommendations and exclusive reservations.Handle all external and internal calls professionally, delivering personalised and informative service to exceed guest expectations.Support the departmental goals of converting positive reviewsRegularly seek feedback to maintain consistent, innovative service.Skills, knowledge and Experience:Good IT skills, able to proficiently operate all our online ordering platforms and in-house technologies.Have the drive to develop an in-depth knowledge of our suppliers, products and services. Have a positive, can-do attitude and excellent verbal and written communication skills, working and communicating in a professional manner. Call handling and administration experience.Experience of dealing with and managing professional relationships with customers or suppliers (in person, via telephone calls or email management). Be process driven, recognising and adhering to the required procedures with accuracy and attention to detail. Proven experience in a luxury concierge or customer service role, ideally in a high-end Hotel or corporate environment working with VIP clients Passion for providing exceptional service and creating memorable client experiences.Professional & Personal Attributes:Be polite and friendly and professional.Stay calm and composed, even in busy times.Build positive relationships with guests and coworkers.Demonstrate strong leadership skills to inspire the team to deliver exceptional service.Flexibility to adjust working hours as per the client demands.Highly organised with the ability to respond promptly and adapt to changing circumstances.Strong interpersonal skills – friendly and highly people-focussed, able to build good working and social relationships, good team player.Working with us has its perks! People are at the heart of everything we do, so we\'ve developed a range of benefits and development opportunities:Great operational training and developmentLife assurance schemePersonal Development and Training opportunities - We are passionate about our growing teamA great wellbeing strategy - including access to our Employee Assistance ProgrammeRegular social events and communication with our leadersA holiday purchase schemeAccess to some great high street discount vouchersJob Reference: com/1202/48013001/52717673/BU #LI-DNP #Gather and GatherCH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
