We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all, and is free from discrimination and bias.
Integrated Community Equipment Service is a joint service with Coventry City Council and NHS/Coventry and Warwickshire Partnership Trust. We provide a service in supplying various items of equipment to residents of Coventry to enable and support them with daily independent living. To support and facilitate hospital discharges and prevention, working alongside various professions across the city. These can be Occupational Therapists, Physio Therapists, District Nurses, Social Workers, Doctors or Specialist Therapists.
Our ValuesIn line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
Open and fair: We are fair, open, and transparent.
Nurture and develop: We help and encourage everyone to be their best and do their best.
Engage and empower: We talk and listen to others, working together as one.
Create and innovate: We embrace new ways of working to continuously improve.
Own and be accountable: We work together to deliver the best services for our residents.
Value and respect: We put diversity and inclusion at the heart of all we do.
What is the job role?To provide a high quality administrative and office support to the Telecare team, to support in the effective and efficient running of the service. The role will include dealing with general enquiries from customers, referrers or internal/external agencies either face to face, via telephone or email.It will also include use of the service's IT systems for tasks such as information gathering, processing of referrals, ordering of equipment and data input. Flexibility to meet the needs of the service will be required. An Enhanced DBS check will be completed before a start date is provided. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for?We are looking for a highly motivated individual to join the team and support in the efficient running of the service. You will have the ability to operate IT systems and prioritise your own workload with a good level of communication and interpersonal skills. The ability to maintain confidential information is must. You will have excellent organisational skills and have experience in dealing with a range of people in order to deal with and resolve enquiries.Formal IT qualifications are requires such as an NVQ and you will be required to undertake training to develop your knowledge and skills. If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:Members of the Armed Forces and veteransAre currently in care or have previously been in careIf you consider yourself to be disabled or if you have a long-term health conditionFor full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Interview date(s): 12/3/2025About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
