Sales Coordinator
The Role:
The Sales Coordinator is responsible for dealing with all incoming customer orders and enquiries, to ensure they are dealt within agreed timescales. To provide an excellent level of customer service and maximise on all opportunities to assist with the growth of all aspects of BCS.
Key Responsibilities:
Sale & Hire Order Processing
Process customer orders and requisitions received for hire and sale products, liaising with department team leaders on availability of hire products and system alerts for stocked items. Maintain communication with the customer for all information required to fully process orders.
Liaise with the procurement team on all bespoke requests to obtain cost and availability. Follow up on stock alerts with the procurement team to obtain delivery dates and split orders within the system where required.
Manage the central mailbox with the team for all incoming orders, ensuring emails are dealt with in a timely manner and processed in the system for visibility of progress.
Ensure we are maximising hire utilisation across the business working with team leaders and management to fulfill all hire requests. Provide the external hire team with requisitions for hire items we are unable to supply to Barhale.
Quotations
Raise system quotations for all customer enquiries, liaising with account managers where required and senior management for high value enquiries.
Ensure customer enquiries are dealt within agreed timescales and all communications are saved within the system to provide the team with visibility.
Monitor open quotations and follow up on all quotations submitted to customers by agreed follow up dates. Obtain reasons why for all quotations not won, feeding this information back into the system for reporting purposes.
Customer Service
Ensure the level of service provided to BCS customers is of the highest standard and all communications maintained.
Queries and issues are to be dealt with as a matter of urgency to minimise the potential impact on the business. Complaints process to be followed for all customer complaints.
Monitor sales due for delivery each day and follow up on all unconfirmed orders to prevent orders becoming overdue. Queries relating to stock, transport etc must be fed back to the customer to agree a new delivery date.
Phone calls are to be answered within 3 rings.
System and Process
Responsible for maintaining a cleansed system with relevant data. Customer contacts and address details to be saved in full and removed as required. Documents to be saved in the system folder structure for all correspondence.
Adhere to all system alerts; customers on hold, credit limits, agreed sale prices etc
Assist with the goods return to customer process generating collection paperwork and creating miscellaneous trips within the transport depot schedule. Follow up returns to depot and investigate issues where required.
Investigate credit requests and feedback to management and accounts team where required.
Work with the accounts team on all proforma account orders ensuring payments are completed prior to processing with the operations team.
Ensure processes are followed, providing management with feedback to assist with continuous improvement. Contribute to the near miss procedure.
Maintain a high level of customer service to all times.
HSEQ
Complete tasks in accordance with risk assessments, notify the Team Leader of any potential noncompliance.
Report accidents and Positive Interventions using the correct methods.
Ensure the correct PPE is used at all times.
Maintain excellent levels of housekeeping, ensure areas are free from waste and trip hazards etc
Work in conjunction with HSEQ policies and procedures
Key measures & targets:
Reports; Quotes requiring follow up, overdue sales
Efficient management of the central mailbox
Credits raised relating to support services
Key relationships:
External sales team
Procurement team
Logistics coordinator
Department team leaders
Person Specification:
The successful candidate is likely to meet all of the following criteria:
Essential
Good administrative and organisational skills. Computer literate essential
Ability to process a high number of enquires, calls and orders with excellent attention to detail
Good understanding of customer service expectations and excellent telephone manner
Able to communicate with a number of other teams to fulfil order requirements
Desirable
Product knowledge or previous experience within construction or traffic management industry
System experience using similar SOP system to Syrinx
About BCS Group:
BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety and construction products and services that has depots in both the Midlands and Scotland. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners.
Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products.
Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Bollé, Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy.
Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment.
Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management.
Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner.
Caring and investing in you
As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.
From the moment you join us, your well-being and career aspirations will be supported by.
Competitive salary
Company Pension
Life Assurance
Private Medical
25 days annual leave in addition to 8 public bank holidays and loyalty days
8 hours volunteering
Employee Assistance Programme to support your mental, physiological, and financial well-being.
Flexible benefits via salary sacrifice
Company car/green car scheme/car allowance/Van (dependent on position)
Leadership & management training and coaching
Regular line management engagement and appraisal to support your career progression.
Development supported by internal and externally delivered training.
Flexible working arrangements
Annual salary review
Continuous service awards
How to apply:
Please send your current CV and cover email outlining your suitability for the role and quoting the reference number to careers@barhale.co.uk.
