We have exciting new opportunity for a Connections Digital Strategy Manager. In this role you’ll be responsible for driving the delivery and implementation of the Connections digital strategy and collaborating with key business and industry stakeholders. Reporting into the Head of Connections Digital Strategy you will be instrumental in ensuring that National Grid Electricity Distribution 9NGED) is leading the way in the provision of digital solutions so we can drive better customer outcomes and a much sharper commercial focus.NGED has an ambition to continue being a leading, influential voice in the industry on Connections Reform; and digital solutions play a significant role in delivering this. Digital transformation in the Connections space will be a critical enabler to NGED delivering its key objectives under ED2, ED3 and Connections Reform. You’ll confidently make improvements in the digital offering to our customers and the wider industry, driving efficiency of process, transparency of data and an enhanced customer journey and experience.You’ll be passionate about ‘digital first’ as well as customer excellence, have the ambition to play a key role in the UK’s shift to net zero carbon, and be highly skilled in stakeholder management and engagement.Ideally the base location of the role will be within the West/East Midlands (i.e Warwick, Coventry, Birmingham, Castle Donington) but we’ll consider other locations for the right candidate. As part of our hybrid working approach this role offers a mix of office and home working. About UsWe’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.Main ResponsibilitiesDrive and deliver connections digital strategy• Drive forwards the delivery of the connections digital strategy, implementing new digital tools and systems and drive transparency of connections data to achieve NGED’s ambition and meet consumers’ needs.• Collaborate with key stakeholders internally and externally to shape the future connections digital landscape.Optimise current digital architecture• Map the existing connections digital architecture, driving out a clear view of NGED’s existing digital tools and an understanding of the gaps and overlaps that exist.• Collaborate with existing business owners of the digital tools and IT&D to clarify ownership of these going forward, and identification of any opportunities to rationalise the tools and realise cost efficiencies.Identify opportunities to improve existing processes• Identify opportunities to improve existing internal processes through digitalisation.• Work closely with IT&D to fully scope and implement new digital solutions.Collaborate with key stakeholders across NGED and wider group to execute the digital strategy• Collaborate with key industry stakeholders e.g., other DNOs, ENA, Ofgem to understand the connections landscape and help shape a digital strategy to deliver innovative and future-proofed digital solutions.• Collaborate with key customers to understand their needs and develop digital solutions that deliver excellent experiences.• Collaborate and build relationships with key stakeholders across the business e.g. Field Ops, Asset Management, DSO.• Collaborate with IT&D to execute the digital strategy, working closely to help prioritise effort and deliver efficiencies.The Ideal CandidateThe successful candidate will have a real passion for digital innovation and transformation and be driven to create a digital culture. They will leverage their industry knowledge and draw on relevant insights to deliver digital solutions that position NGED as an industry leader in this space. They will be curious, analytical and logical by nature with strong commercial acumen.They will be committed to reforming the customer connections experience through delivery of innovative digital solutions to help drive better outcomes for customers together with better financial performance for NGED. The successful candidate will be educated to degree level or have equivalent relevant experience and ideally have knowledge of the connections industry, policies, stakeholders, networks and the energy system. Experienced in leading change within the digital space, including the managing implementation of new digital tools and processes. Highly skilled in stakeholder engagement and management to build a shared understanding of the digital opportunities in the connections arena. A clear communicator with strong commercial acumen, and able to gain buy in and alliance for successful delivery. This will mean they are resilient, results driven and future focused, able to cut through, assess and act. National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.About The CompanyJoining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:Annual performance related bonus28 days Annual Leave plus 8 Bank HolidaysCompetitive contributory pension scheme (we double match your contributions up to a maximum of 12%)Annual Share Save planContributory healthcare for you and your familySupport via our Employee Assistance Programme, including musculoskeletal and physiotherapy servicesFree on-site parking at all our main sitesThings you need to knowAs an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.ukRecruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.
