Head of Food & Beverage – Saga Cruise Salary £70,000 to £80,000 depending on experience Permanent Hybrid / Home and Folkestone or Southampton Saga Cruise are excited to be ready to appoint a newly created role to the Hotel Operations team; Head of Food & Beverage Operations. In this role you will be supporting the Hotel Operations Director to deliver a first-class hotel operation to our Guest. You’ll be integral to ensuring that each and every one of our guest experience the Saga high standards of quality and service that they’ve come to expect from us. You’ll be responsible for planning, implementing and supervising our high-quality standards and making sure that we retain our reputation for providing the best F & B service onboard our Boutique cruise ships. The ideal candidate will need to have a ‘hands on’ and ‘make it happen’ approach and will be passionate about the Saga brand.We work in a hybrid way at Saga both at home and in the office. The nature of responsibility with this role means you will need to be flexible and able to travel overseas when necessary.Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.BENEFITS AVAILABLE TO ALL COLLEAGUES:25 days holiday + bank holidaysOption to purchase additional leave up to 5 extra daysPension scheme matched up to 10%Annual bonus - Up to 15Êr Benefit – cash allowance - £4800 per annumFree private medical insurance after 1 years' serviceLife assurance policy on joining usWellbeing programmeColleague discounts including family discounts on cruises and holidaysRange of reductions and offers from leading retailers, travel groups and entertainment companiesEnhanced maternity and paternity leaveGrandparents leaveIncome protectionAccess to Saga Academy, our bespoke learning platformMain ResponsibilitiesWork closely with the Hotel Operations Director to establish SOPs within the on-board Food and Beverage operation.Ensuring the Key Messages of the Saga Vision, Purpose and Values are upheld and enforced within the Food and Beverage team onboard.Budget management / review for Food and Beverage operations on all our vessels, ensuring that the budget is set realistically and reviewed regularly.Manage all menu writing-menu innovations-changes to the Food and Beverage Operation.Planning of new concepts in all Food and Beverage outlets.Drive consistency on all vessels to ensure that hight standards are always met.Ensure consistency with all Menu rotations.Work close with Head of procurement to ensure new products within the Food and Beverage department are of high standards.Plan and implement new initiatives within the Food and Beverage Operation that drive service excellence for our Guest and positively impact our revenue.Develop and maintain a good working relationship with external third parties, including international health, hygiene and food safety organisations (i.e. US CDC USPHS, CHP, ShipSan) and ensuring that all our hotels meet the standards required by these organisations.Developing strong relationships with partners, the broader Cruising team and the wider business to ensure our hotel operations needs are being met.Keep abreast of industry trends and developments in the Food and Beverage operations, including maintaining and developing a strong network of external contacts and making recommendations for positive change as required.Ensure the delivery of high performing, efficient and regulatory compliant operations and driving customer service arrangements that deliver excellence and enhance the Saga brand.Create a culture within which all fully understand the need for exceptional customer care and service and inspire full commitment to The Saga Way by making customer care and operational excellence central to our core DNA.Create a culture and environment of improvement, within the constraints of legislation, regulation and meeting Guest needs and expectations.Promote excellent performance management practice, ensuring targets are achieved and services are consistently excellent, encouraging all employees to deliver to their best.Provide clear direction, guidance and support to your direct reports ensuring timely performance reviews are held in line with current HR practicesEnsure that job descriptions and formats for the Food and Beverage personal are updated and available.Support and creating the par stock level within hotel operations to reflect the correct financial requirements for the business.Directing and supporting a strong fleet wide training programme.Conduct regular ship visits to enforce company policies and practices and when required conduct ship and shore audits.The Ideal CandidateYou will already be a credible leader in a Food and Beverage Operational role. Someone who is passionate about high level service and fine dining experiences. Have a natural leadership style that inspires and motivates a remote workforce. Candidates will need to demonstrate the following skills and experience from their career so far:A talented senior manager, with a proven track record of working in the Hotel/Food and Beverage section.A proven track record of working in the Health and Hygiene/ Environmental management.Demonstrable experience in budget management.Strong stakeholder management and influencing skills.Externally referenced and focussed on continuously seeking professional development – to ensure that Saga’s approach to Health and Hygiene both relevant and future proof.Project management experience preferred.Demonstrable experience at developing business proposals and presenting at a senior level. Strong commerciality and business acumen.Hands on Training background.Audit experience.Excellent communication and negotiation skillsDemonstrable IT proficiency (MXP preferred, Microsoft Office essential)Education and Qualifications:Relevant business-related degree preferred, or qualified by experience.
