Unique demands. Unique services. Unique rolesAbout the Role:Sodexo is looking for an experienced Operations Manager to oversee all aspects of contract activity at Sodexo Mount Pleasant Complex, Falkland Islands. This role requires a focus on service delivery, financial management, team leadership, and compliance. You will drive service excellence, client relationships, and operational performance while ensuring commercial targets and legislative requirements are met.Key Responsibilities:Lead the Sodexo team, ensuring high service standards and fostering team engagement.Develop and maintain strong client relationships, identifying growth opportunities and delivering to the Clients for Life® framework.Manage contract delivery, ensuring compliance with all legislative and client requirements.Achieve financial performance targets, including budget, sales, gross margin, and profit.Drive service excellence in brand integrity, quality, and social responsibility.Resolve operational issues promptly and professionally.Promote a culture of safety, performance, and adherence to company policies and procedures.Manage all company property, cash, and stock effectively.Leadership & People Management:Provide leadership and clear direction to meet business objectives.Champion effective communication and HR policies, including recruitment, training, and performance management.Lead by example in health & safety and fostering a positive working environment.Commercial Focus:Take ownership of the contract’s financial performance, including meeting KPIs and ensuring compliance with contractual requirements.Drive growth and meet commercial expectations through service delivery and innovation.Skills & Experience Required:At least 3 years of experience in a similar operations management role (contract catering, hospitality, retail, cleaning).Strong leadership and people management skills, including recruitment, training, and performance management.In-depth knowledge of health & safety, food safety, and relevant legislation.Strong financial acumen with experience managing budgets, reporting, and achieving financial targets.Exceptional interpersonal and communication skills.Qualifications:HSWA, IOSH, and COSHH qualifications.Food Safety qualification (CIEH Level 3 or equivalent).Desirable:Experience within a military environment.Business Management qualification or relevant experience.What We Offer:Competitive salary and benefits.Opportunities for career growth within a global organization.Unlimited access to an online platform offering mental health and wellbeing support.Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.Money Insights and financial benefits via the Salary Finance Platform.Save for your future by becoming a member of the Sodexo Retirement PlanA death in Service benefit for colleagues who pass away whilst employed by SodexoOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.Flexible and dynamic work environmentCompetitive compensationReady to be part of something greater? Apply today!Package Description40 Hours per weekMonday-FridaySome evening and weekends are required to support business needs£46,000-£50,000Operational bonus planSodexo rewards and benefits About The CompanyAbout Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click here to read more about what we do to promote an inclusive culture.
