Account Manager - CoventryUp to £56,000 per annum (DOE)We are looking to recruit a talented and experienced Account Manager who will join us in inspiring our clients, end-consumers, and their own operations team to do great things at work. You will report to the Key Account Director and lead a team to drive facilities management solutions that exceed customer requirements whilst delivering key financial targets and contract specifications.As an Account Manager, you will play a key role on the leadership team, bringing to life our shared commitments and in return we offer support and development to grow within our business alongside a competitive salary.More about the role:As an Account Manager you will be responsible for single-site delivery, managing client and stakeholder relationships whilst ensuring contractual compliance and adherence to company policies. Accurately reviewing business performance and ensuring the delivery of key financial targets. Maintaining and developing contract reporting and monitoring to contractual requirements captured in the Monthly Reports. You will be collaborating closely with the Client to deliver value through improved management of contracts to help drive service excellence and customer advocacy.Key responsibilities include:Ensuring 100% statutory compliance across the TFM contract by initiative-taking management of third party TFM subcontractors.To lead and develop a team to provide exceptional service to our clients in line with the contractual SLA’s and KPI’s.Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to.Drive support service solutions that exceed customer requirements whilst delivering key financial targets and contract specification Review business performance and ensure delivery of key financial targets in line with management and performance reporting.Demonstrate commercial value to your direct reports, line manager and Leadership teams, in line with the 14forty Compass vision, values and overall business strategy.Adherence to all client and company PoliciesDevelopment and management of labour strategy in line with contract specificationsDelivery of all HSE requirements both legislatively and contractuallyMonitor and measure contractual and internal KPI’s, identify and develop continuous improvements.Management and development of client relationships / Stakeholder engagementAchievement of financial budgetsProduction and maintenance of continuity and BCP plansDevelop and deliver continuous improvement plans.Role specific Training and development of all employeesSub-Contractor adherence to client and company policyDevelop and maintain strategy for growth and retention.Support the sales team to develop financially sound bids and proposals and sign off final agreements.Develop and implement the governance and communication strategy.Prepare and deliver Monthly /Quarterly and annual client briefing packs on performance in line with SLA’s.Prepare and deliver KPI packs and back up for approval of profit.Who you are:EssentialA minimum of 3 years’ experience at a senior management level managing TFM contractsA Manager who is an experienced innovator who can demonstrate how they have delivered for the client and kept the client’s business and the services at the cutting edge of excellent service.Developed and led an implementation of change programme to deliver operational benefits.Experience in highly commercial and price sensitive markets Excellent communication and presentation skills Demonstrable financial acumenExcellent management skills & ability to demonstrate change management through a team.Have a proven track record of client / customer satisfaction (how do they put the customer front & centre)Driving LicenseIOSH and/ or NEBOSH Accredited (working towards)DesirableFormal FM accreditation / qualification (IWFM) or working towardsAbout Us:Integrated facilities management services with a purpose.We’re here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our ‘people and planet first’ approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters. We ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Financial wellbeing programme and preferred rates on salary finance productsAviva Digicare – Free annual healthcare check Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family. Pension scheme and Life Assurance Employee Assistance Programme Holiday purchase scheme Sharebuy Scheme Recognition awards including Be a Star peer recognition and Long Service AwardsEmployee networks created and led by employees for employees Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment, Health &Wellbeing and Travel discountsShopping discounts – Save up to 15%at high street and online stores by purchasing Shopping CardsVodaphone discounts On-going training & development and career pathwaysYour workplace, but better. Whether you’re a cleaning operative, security specialist or part of our chef brigade, we work together as a cohesive team with a shared focus – to deliver great service and a seamless experience for our clients. In return, we’ll support, coach and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential!Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone\'s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
