Customer Service Agent - Hybrid Working
Location: Croydon (within a 10-mile radius)
Job Type: Full-time, Hybrid (after probation)
Salary: �24,000 per annum + up to �500 monthly bonus
Join Our Team at CCSCollect!
CCSCollect is a well-established and successful Debt Recovery company based in Croydon.
We work with leading organizations, including the Public Sector, to help manage overdue accounts while ensuring a professional and empathetic customer experience.
We are looking for Customer Service Agents based in London or within a 10-mile radius of Croydon to join our dynamic team. Due to commuting requirements, applicants outside this area will not be considered.
Why Join Us?
* Full training provided - no experience necessary!
* Competitive salary with a performance-based bonus of up to �500 per month
* Hybrid working available after a 3-month probation period
* Career development and ongoing support
The Role
As a Customer Service Agent, you will:
* Engage with customers to discuss outstanding accounts
* Negotiate affordable repayment plans
* Process payments and set up repayment arrangements
* Identify and support vulnerable customers where needed
* Handle customer complaints and queries professionally
* Manage a high volume of inbound C outbound calls
This role involves dealing with sensitive conversations and handling customer objections with resilience and professionalism.
What We're Looking For
We're seeking motivated individuals with:
Key Skills:
* Strong verbal communication C active listening
* Attention to detail C data entry accuracy
* Ability to build rapport C handle objections professionally
* Confidence in problem-solving C negotiation
Ideal Traits:
* Polite and professional telephone manner
* Ability to multitask in a fast-paced environment
* Empathy and patience when dealing with customers
* Strong computer literacy and record-keeping skills
* Resilience in handling sensitive and challenging conversations Experience in a contact centre or similar environment is desirable.
* Working Hours s Training
Full-time (37.5 hours per week)
Rotational shifts : Monday to Friday, between 8:30 AM - 7:00 PM
Training : Full attendance required for 5 weeks , Monday to Friday ( G:00 AM - 5:00 PM ) at our Croydon office.
Annual leave requests will not be considered during training.
Hybrid working available after successfully completing the 3-month probation period .
Benefits
Salary: �24,000 per annum (Full-time, 37.5 hours) Bonus: Earn up to �500 per month based on performance Holidays: 23 days + bank holidays
Simply Health Plan (including Employee Assistance Programme) Company Pension (4% employer C 4% employee contribution) Monthly incentives s rewards
