We are looking for a diligent, proactive, and detail-oriented Product Quality Technologist to support our product strategy here at Oak Furnitureland. You’ll be based in our Swindon head office with the opportunity for hybrid working with 3 days at home and 2 in the office. With a focus on upholstered furniture and accessories, including sofas and beds, you will play a pivotal role in ensuring our products meet the required quality, safety and compliance standards.
You will work closely with internal teams and external suppliers to develop new products and ranges whilst regularly reviewing existing lines. Your expertise will ensure our furniture remains fit for purpose, adheres to regulatory and industry standards, and delivers quality, style and lasting value that our customers can trust.
Key responsibilities:
• Support the development of new upholstered furniture and accessories ranges,collaborating with commercial and sourcing teams.• Review technical drawings and specifications to ensure feasibility, functionality, andcompliance with safety standards.• Conduct risk assessments and suggest modifications to improve product quality,durability, and customer satisfaction.• Support our Compliance and Standards Specialist in defining product quality andtechnical standards to meet conformance protocols for durability, safety, andperformance.• Analyse product performance data, identifying trends and implementing correctiveactions to maintain quality standards.• Ensure all products meet quality standards and comply with relevant UK, EU and widerglobal regulations and fulfil Product Technical File (PTF) requirements.• Conduct quality inspections and showroom visits, providing technical feedback tointernal teams and suppliers.• Maintain accurate records of technical specifications and product lifecycle data for bothnew and existing products.• Investigate product faults and customer complaints, conducting root cause analysis andimplementing solutions.• Build and maintain strong working relationships with domestic and internationalsuppliers.
Skills and experience:
• Knowledge of upholstery construction, common materials, and manufacturing processes.• Understanding of UK, EU and global product safety standards and regulations (e.g. BS, EN, ASTM, ANSI).• Experience with quality management systems, product testing methodologies, and certification processes.• Strong numeracy and analytical skills with the ability to interpret data and identify trends and present findings effectively.• Excellent written and verbal communication skills, with the ability to present complex information clearly.• Proficiency in Microsoft Word, Excel, and PowerPoint.• A Diploma, Degree or qualification in a relevant technical subject ideally
Benefits:
• Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation• Life assurance: free cover of a minimum of two times your annual salary up to the age of 65• Birthday: an additional day off for you to celebrate your birthday• 25 days holiday • Pension: 4% employee contribution matched by the company• Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services• My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays• Free on-site parking• Hybrid working
