Accounts Administrator
Full-Time, 6 Month Fixed-Term Contract
Location: Sutton Coldfield, Birmingham (Hybrid flexible, 3 days office, 2 from home)
Salary: £24,460 per annum
At Dignity Funerals, we are not only dedicated to providing compassionate, respectful, and professional funeral services, but we also pride ourselves on maintaining a strong financial foundation that supports the operational excellence of our business.
As one of the UK’s leading funeral providers, our finance team plays a pivotal role in ensuring that we continue to serve families with the highest standards while driving strategic growth and efficiency.
We are now seeking a talented Accounts Administrator to join our finance team, to ensure all Debtors are correctly stated and all direct debits are made on a timely basis, as well as managing other ad-hoc duties throughout the Accounts Team to maintain SLAs and work consistently against workloads.
What you will get involved in:
Maintaining a central database for all Direct Debits for both Pre-Need and Crematoria
Preparing and submitting fortnightly Direct Debit runs for both Pre-Need and the Crematoria division.
Ensuring all Crematoria cash is applied on a monthly basis.
Maintaining the Debt Admin Helpdesk for both At Need and Pre-Need.
Providing support to both Pre-Need and Operations in connection with their unpaid balances by advising them of collections and write-offs and unpaid cheques.
Preparing and uploading files to our external debt collection agency and work closely with both operations and the external company to assist with securing payments and dealing with any queries.
Processing client refunds in line with company procedure.
Reviewing and processing claims to third-party insurance companies.
What you will bring:
Experience in a similar role is highly beneficial, particularly in a fast-paced and dynamic environment where adaptability is key.
Strong interpersonal and organisational skills with the ability to foster a collaborative working environment.
Quick learner with the ability to adapt rapidly, demonstrating resilience and problem-solving skills.
Proactive and self-motivated, with the ability to take ownership of tasks and work independently.
Exceptional attention to detail, ensuring accuracy and efficiency in all aspects of work while maintaining high-quality standards.
Strong process improvement mindset, with the ability to identify inefficiencies and reccoemend changes to enhance overall performance and productivity.
What do you get?
An annual salary of £24,460.
22 Days Holiday + Bank Holidays.
Pension Scheme 4% Matched.
Life Assurance X2 Annual Salary.
Free On-Site Parking.
Access to our internal apprentice & personal development schemes.#
If you're ready to embark on a new career journey here at Dignity in a role where you can make a positive impact every day, we want to hear from you!
What are the next steps?
To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Acquisition Team will review your application.
FCA Regulation Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients.
If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
