Entrée as a brandOur aim is to be a very exclusive brand within our niche market, driven by passion and quality to the highest standards of bespoke service.To achieve this, we need to be passionate, to believe in our vision, and to be excited about the journey we’ve started.You are the heart and soul of entrée and it’s you that will make our brand unique.entrée is a very diverse brand and full of flavours, our culture reflects this: a vibrant blend of trust, respect, teamwork, commitment – and fun!Above all, we want you to feel valued, so as well as investing in our clients by creating a bespoke experience like no other, we’ve committed to investing in you and your long-term career development. Because we believe that entrée offers much more than just a job.We are excited to be recruiting for a Receptionist to work with us at a corporate workplace site. This position is working Monday -Friday with shifts between 7am and 7pm.The role of a receptionist is to provide the highest levels of service for occupiers, visitors, and the client. To ensure that the reception runs efficiently. Responsible for the receptionist duties at the site, supporting the resident receptionists when required, and ensuring that all functions are carried out in accordance with stipulated protocols and procedures.Location: Riverbank House, 2 Swan Ln, EC4R 3TT Key Requirements Have an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, switchboard, and other internal/external communications methods.Empathy, excellent customer service and practical skillsSkilled in guest/client service and confident in striving for excellenceGood understanding of Word, Excel, and OutlookMain Duties Ensure the hospitality experience for staff, clients and visitors to the client site is of the highest standard from arrival at landlord reception to the client floor.Ensure the client/visitor experience is best in class, from arrival at reception to the client floor. Operational knowledge of all reception services and standard operating procedures Liaise with PAs and Co-Ordinators with the support of all meeting room bookings.Identify and highlight any meeting room conflicts and manage the operational process for booking the meeting rooms.Effective communication to all members of the senior management and on-site team including clients and other contractors.To ensure that visitors and staff receive VIP customer service at all times, providing a warm, courteous, and prompt welcome on arrival for all.Liaising with clients and providing excellent customer service – going the ‘extra mile’ when the opportunity arises.Handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed solution.AV duties /setting up Teams and checking AV equipment Organise access passes for visitors and staff members.Ensure all attendees are indicated on booking system for the following day.To liaise with IT to ensure that all Audio-Visual equipment is working, and the relevant client requirements have been accommodated.What\'s in it for you?Great operational training and developmentPersonal Development and Training opportunities – We are passionate about our team growing with us.Life assurance schemePension schemeEye careA great wellbeing strategy – including access to our Employee Assistance Programme, salary finance.Family friendly supportRegular social events and communication with our leadersA holiday purchase schemeSeason ticket loansVolunteering daysProfessional subscriptionsRecognition schemes and people awards.Long service awardsAccess to some great high street discount vouchersCycle to work scheme.About UsAs part of Compass you\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\'s biggest businesses.Job Reference: com/1403/48873001/52724848/SU #VacherinCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
