1. Purpose of the Job. As Community host you will aim to go beyond the norm to create a workplace environment, where you will take our customers on a journey that will leave a lasting positive impression.Our focus will be on 2 floors Y8 Collaboration floor and T1 Business Centre and site induction tours.Be an ambassador for Shell and Sodexo, showcasing and being part of a high-performing team.This position requires a proactive customer-focused individual with an exceptional eye for detail and be a natural communicator and builds relationships at all levels, willingness to deliver a 5* business service to the staff and visitors of Shell London Campus.Work together and communicate effectively with all other departments and team members and be a proactive team player, by driving all aspects of the customer journeyUnderstand Shell systems e.g., Condeco, SNOW, AV, Blue runner, and support users in day-to-day needs.Promote and support: Network events and Business focal points activities. 5. 2. Main assignments Meetings rooms /Floor under your control are all fully operational, all customer requests are actioned in a timely manner and a 5-Star service is provided with positive feedback from usersConduct site induction tours to the agreed plan and support events as required.Deliver a consistent level of service, within the Company's standards, to the contract specification and agreed on performance.Promoting a positive working environment where the 'One Team' culture is evident and actively followed.Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire, and COSHH.Provide accurate and timely reports to support the management of the floor.Be approachable, warm, and friendly as we support & welcome Shell employees to their exciting workplace and connect with their team.Any assigned tasks completed by the required deadline and as per SLAs. 3. Accountabilities To take ownership and responsibility for all allocated areas and ensure that a 5* customer service is experienced by all, and shift rotation is maintained to ensure all areas are always manned.The setup, upkeep, and maintenance of all meeting rooms/floor areas to a high standard. This includes maintaining a working knowledge of all communication equipment in order to provide any AV first-line support required and liaising with wider Sodexo teams as required.Cross-train on all aspects of the Community Associate services Sodexo provides on the Shell London campus Contract and able to provide support when required as well as understanding the scope of the wider FM provision. Actively support and promote the "One Team" ethos of working and supporting departments.Ensure that any administration, emails, diaries, and reports are kept up to date.Responsible for checking thoroughly the daily booking reports to ensure requirements booked by the client are delivered. (Visitor reports, room booking reports, etc).Assist Catering operation including serving refreshments, lunches and setting up eventsComplete all records and audits as directed accurately and in a timely manner.Report any complaints, compliments, incidents of accident, fire, theft, loss, damage, unfit food, or other irregularities to the line manager, taking appropriate action where practicable.Maintain a comprehensive knowledge of all local areas, facilities, and core operations at Shell London locations.Comply with all Company and Client guidelines, policies and procedures, and statutory regulations relating to your workplace, this will include but not be limited to fire, health, and safety. Ensure the safety and security of the company and client property.To attend on-site training/huddles where necessary and keep up to date with legislation and company policy procedures.To deliver and promote Continuous Improvement and best practices. "Any other reasonable task as required by the management team or client. 4. Job profile Interpersonal skill, the ability to quickly see areas for improvement and report to the Community Manager.Ideal candidate will have outstanding customer service skills, can-do attitude, passion for people and have a strong understanding and experience working in an environment where you can embark on a vision of high standard customer journey service delivery in a corporate environment.Be approachable, warm, and friendly as we support & welcome Shell employees to their exciting workplace and connect with their team.Strong levels of resilience and a proven ability to manage conflict and problem solve will ensure your success in the fantastic role.Great Organizational Skills, ability to work on own initiatives and as part of a wider service team to deliver a seamless service throughout the Shell London Campus.Experience in working in a multi-service environment and team.Excellent communication skills, both verbal and written, and to able communicate naturally.Highly presentable and personable.Exceptional attention to detail.Knowledge of H&S.Problem-solving with AV and 1st line support preferred.Good IT skills and knowledge.Ability to rapidly adjust to his/her work scheme and priorities to be able to adjust to a very dynamic work environment.DesirableReception/FOH/Hospitality customer service role experiencePrevious experience of working in a similar service environment via a multi-skilled workforce to blue-chip organizations or within prestige environments with a strong focus on customer service.Relevant training, qualifications, and experience to deliver services in line with legislative and statutory requirements (where relevant) and industry best practices.Motivated, innovative, and able to work alone and as part of a bigger team.As we evolve and settle as a team and department, it's important to be open-minded, be flexible, and more importantly want to be part of a fun team and bring your warm bubbly personality to your workplace. 2. 7. Contextual or other information Any reasonable request from a member of the Sodexo management teamAttend any training and meetings as requested some of which may be outside your normal working hours or at a place which is not your normal place of workTo cover different shifts and departments where practicable, some of which may be short noticeThis job description is intended to give the post holder an appreciation of the role envisaged andthe range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. Package DescriptionCommunity HostMonday-Friday40 hours per week£14.18 per hourGym, Onsite parking + Sodexo benefitsAbout The CompanyAbout SodexoAt Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click here to read more about what we do to promote an inclusive culture.
