We\'re currently recruiting a dedicated Co-Ordinator to help ensure the smooth running of the operations in CH&CO on a part time basis, contracted to 25 hours per week.As a Co-Ordinator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.Working with us has its perks! People are at the heart of everything we do, so we\'ve developed a range of benefits and development opportunities:Great operational training and developmentLife assurance schemePersonal Development and Training opportunities - We are passionate about our growing teamA great wellbeing strategy - including access to our Employee Assistance ProgrammeRegular social events and communication with our leadersA holiday purchase schemeAccess to some great high street discount vouchersHere\'s an idea of what your shift pattern will be:Mon: Full-time (Days)Tues: Full-time (Days)Weds: Full-time (Days)Thurs: Full-time (Days)Fri: Full-time (Days)Sat:Sun:Please note: This role is contracted to 40 weeks per yearCould you bring your spark to CH&CO? Here\'s what you need to know before applying:Your key responsibilities will include:First point of contact for incoming telephone calls and service requests received by telephone and e-mail Escalate any complaints as required and support continuous improvement Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement Sort and dispatch calls to relevant departments Monitoring phone lines, handling incoming calls with varying queries. Resolve any issues accurately first time Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively. Ensure exceptional client delivery standards Our ideal Co-Ordinator will:Previous experience in this role/similar position is essential Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality Committed to following procedures and ensuring tasks are fully completed Exceptional organisation skills with the ability to prioritise to meet deadlines. Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business. Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress. This position is subject to a Disclosure & Barring Service check; costs met by the employer. Job Reference: com/1803/48956001/52725387/WJ #ChartwellsCH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
