As aCustomer Service Advisorat Sodexo Offices in Salford, you are a proactive problem solver and a valued connector between our services and customers. You play a crucial role in ensuring exceptional experiences for every customer, delivering high-quality service with care and efficiency. Your dedication contributes directly to the satisfaction and loyalty of our clients and customers, making a meaningful impact every day.Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.For more information on Sodexo Careers please visit Sodexo Careers Main ResponsibilitiesTo accurately record details of the caller, problem and severity and ensure that Team Leaders are aware of situations which could develop into issues.To work within and to, processes and procedures.To respond quickly and efficiently to incoming telephone, email, messages in line with client service levels. Attention to detail when obtaining and inputting informationTo have a clear and professional telephone mannerTo achieve a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.To attend training and coaching sessions and incorporate any changes necessary in your duties, methods, working hours and proceduresIdentify any potential areas of improvement and highlight to your Team LeaderTo be flexible and adaptable to changePlease see attached job description for further information regarding the role requirementsThe Ideal CandidateEssentialExperience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers.Basic Understanding of computer hardware, peripherals and applications e.g. networks, shared files and folders, report creation.Keyboard skillsDesirableExperience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers.Basic Understanding of computer hardware, peripherals and applications e.g. networks, shared files and folders, report creation.Keyboard skillsPackage Description£ 12.21 per hourWorking with Sodexo is more than a job; it’s a chance to be part of something greater.You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.For further details regarding our Sodexo benefits please see attached. Ready to be part of something greater? Apply today!About The CompanyAt Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
