Pinnacle Group is looking to recruit a Site Support Managerto manage the on-site operations forSecurity, Cleaning and Maintenance teams provided by us to our client. You will be joining our Soft FM Team at our client’s prestigious retail sitebased in Wythenshawe M22.You will be responsible for managing the onsite operations for all 3 disciplines including Security, Cleaning and Maintenance teamsto our client in an efficient, well-organised, and innovative manner, whilst maintaining accurate, and up-to-date records of business activity, ensuring tight financial controls and SLA’s are met.This also includes people management and the associated areas and will be the first point of contact concerning all client queries.The role is 40 hours per week across 5 days, predominantly Monday to Friday with flexibility required for events and operational needs for evenings and weekends.Who We ArePinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.We’re a people-first organisation with a value-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.Who We’re Looking ForWe’re looking for someone who, alongside the key criteria below, will sign up toour valuesof Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.Key Responsibilities:The management and control of the soft service operation to the agreed specification and the agreed performance, qualitative and financial targets.To provide leadership, role modelling and direction to the delivery teams within the soft services areas of the business.Produce weekly/monthly/quarterly as required and provide clear information upon request to the site manager concerning site-specific information and hold overall responsibility for time and attendance management, payroll and HR processes for the site teams.To be accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements are made.Oversee and ensure robust, successful on-site inductions and training and associated training records are maintained, ensuring service levels and standards are always met.Support the client with day-to-day admin tasks, tenant liaison, supporting with visitors and contractors in the clients' absence.Key RequirementsValid SIA Badge Front Line licence AdvantageCCTV licence AdvantageExperience in Facilities Management within Cleaning, Security & Maintenance departments advantage – Especially Retail SecurityEffective and decisive organisational skills and the ability to develop operational teams focused on service delivery.Understanding of H&S, Environment and QA procedures.Our OfferThe more diverse our workforce, the better we can adapt to and reflect the needs of our customers.We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.We offer a wide range of benefits at Pinnacle Group, depending on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.Maternity/paternity packagesFlexible Working ArrangementsLife AssuranceEnhanced Pension SchemeAdditional Annual LeavePrivate Medical InsuranceCycle to Work SchemeEmployee Assistance ProgrammeRetail DiscountsChildcare AssistanceSeason Ticket LoansSick Pay SchemesPersonal Development PlansCompany Car/Car AllowanceElectric Vehicle Scheme
