We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.The service you will work in….This is an exciting opportunity to mobilise a domestic abuse specialist team which aims to address a critical gap in services for the rising number of survivors (esp. single women) needing refuge who are presenting with multiple and complex needs, providing a sustainable and impactful solution to improve outcomes for these vulnerable victim-survivors and reduce systemic pressures.A day in this role looks like….As a Service Manager at Hestia, you will play a crucial role in our specialist domestic abuse intervention service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.A day will never look the same and some of the things you can expect to do/be responsible for are:Provide a welcoming, supportive and safe environment for women and children immediately fleeing domestic abuse.Promote a trauma informed, empowering, anti-racist and intersectional
feminist culture ensuring that women and children with multiple support needs are at the forefront of service delivery.Work in line with Hestia's values Respectful, Genuine, Dedicated, Collaborative, Courageous.Manage the overall day to day running of the specialist intervention team, ensuring a high quality trauma informed service is provided by the team.Support the refuge managers with safeguarding of adults and children, complete reviews where appropriate and ensure all staff are working to Hestia's safeguarding adults and children's procedures and are able to identify, action and escalate appropriately.Lead on case formulations for the specialist intervention cases using Hestia's case review framework, ensuring high quality assessments are completed with clear goals focused on individuals' strengths.Respond to the needs of service users who encounter barriers in accessing services, including women with multiple needs, diverse ethnic and cultural backgrounds, the LGBT+ community, people with disabilities and other marginalized or hard-to-reach groups.Ensure move on's from the service are done safely and appropriate support is in place, and that staff have accessed financial support through move on funds and charity grants.Work with the referral line to ensure that there is a smooth transition from referral into refuge and Routes to Support is accurate.Ensure there is a programme of support and activities providing fun and joy delivered in the refugeWhy Hestia?Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.We are looking for candidates who bring a com
bination of passion, expertise, and dedication to the table. To excel in this role, you should possess:Experience of supervising staff and delivering high quality support to people with a range of needs and risks.Experience of identifying and managing risk for victim/survivors of domestic abuse.Good knowledge of welfare benefits and housing options and legislation related to statutory duty including the rights for survivors of domestic abuse in regard to housing in line with the Domestic Abuse Act 2021.Strong understand of working in a domestic abuse setting in the community or in refuge.An understanding of co-production and the ability to ensure that the service is delivered in partnership with service users.Our commitment to Equality, Diversity, and InclusionOur services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.We are a disability confident employerHestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.Safeguarding StatementHestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.Important Information for CandidatesIf your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
