This is an exciting opportunity for an experienced IT Support & Project Coordinator to join a forward-thinking technology-driven business that prides itself on delivering innovative solutions to a diverse client base.
Company Overview
A leading technology company based in Stratford, London, specialises in providing bespoke IT systems and project management services to a wide range of industries. With a strong focus on collaboration and continuous improvement, this organisation is dedicated to ensuring clients receive exceptional service and reliable technological solutions.
Job Overview
The IT Support & Project Coordinator plays a pivotal role in the smooth delivery of IT projects and technical support services. Acting as a central liaison between the development team, clients, and internal stakeholders, this role ensures projects are coordinated efficiently, IT systems operate seamlessly, and clients receive timely support. You will be responsible for managing change requests, resolving system issues, and supporting the IT Director with new project initiatives.
Here's What You'll Be Doing:
Coordinating IT projects and ensuring effective communication between stakeholders
Acting as a liaison between the development team and clients, managing change requests and resolving system errors
Providing system troubleshooting, incident management, user support, testing processes, and compliance procedures
Working closely with the server hosting company to manage support requirements and technical issues
Overseeing new IT projects, ensuring deadlines and objectives are consistently met
Reviewing existing IT systems and projects to ensure optimal functionality and reporting issues
Supporting the IT Director in scoping new projects and attending client meetings
Delivering client training on IT systems to ensure users are well-equipped
Producing comprehensive system manuals and documentation for both clients and internal teams
Maintaining clear, professional communication with clients, addressing queries and concerns effectively
Contributing to the continuous improvement of IT support processes and overall operational efficiency
Here Are The Skills You'll Need:
Previous experience in IT support, project coordination, or a related role
Strong understanding of IT systems, software, and troubleshooting methodologies
Excellent communication and interpersonal skills for client and stakeholder liaison
Ability to manage multiple projects simultaneously with strong organisational skills
Experience working with server hosting companies and an understanding of hosting-related support requirements
Knowledge of IT project management methodologies and tools is advantageous
Familiarity with programming and web development concepts
Proven ability to produce clear and concise system manuals and documentation
Strong problem-solving skills with a proactive approach to issue resolution
A collaborative team player who can also work independently when needed
Work Permissions:
You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.
Here Are The Benefits Of This Job:
Competitive salary and benefits package
Opportunity to work on innovative IT projects within a dynamic and collaborative team
Access to professional development and training opportunities to enhance your career
A career as an IT Support & Project Coordinator offers a unique chance to work at the intersection of technology and project management. This sector provides continuous opportunities to develop new skills, engage with cutting-edge technologies, and contribute meaningfully to the success of diverse organisations.
