You will be joining a busy, friendly, and professional Licensing & Business Compliance Team with prospects to gain experience in a wide range of subject areas as well as operate in a variety of commercial and domestic settings. The successful candidates will be working in our Regulatory Services team which is made up of multi-disciplinary professionals including Licensing, Trading Standards, Food and Safety, Housing Enforcement and Property Licensing. These specialisms embrace a range of service areas used by the community which primarily involves people, businesses or organisations needing to obtain some form of consent or are required to comply with various legal provisions. The service area aims to:Ensure that the public, visitors, workers and residents of Coventry have the right to a healthy and safe work and domestic environment;Treat all regulated persons and businesses in a fair and consistent manner, through a process of education, persuasion and enforcement, ensuring that the public and businesses observe the lawProtect public health and the wider environment, whilst minimising disruption to enterprise or economic activity and reducing the legislative burden on complaint and business.We are seeking a positive, experienced, enthusiastic, talented and driven Business Compliance Enforcement Officer to join this busy and dynamic team.Our ValuesIn line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:Open and fair: We are fair, open, and transparent.Nurture and develop: We help and encourage everyone to be their best and do their best.Engage and empower: We talk and listen to others, working together as one.Create and innovate: We embrace new ways of working to continuously improve.Own and be accountable: We work together to deliver the best services for our residents.Value and respect: We put diversity and inclusion at the heart of all we do.What is the job role?Working alongside the Trading Standards and Senior Business Compliance Officer, the successful candidate with be responsible for contributing to delivering a high-quality Business Compliance Service in a way that contributes to the achievement of the City Council’s vision and objectives for a growing and sustainable city.The day to day requirement of this role involves engaging with businesses to educate and encourage proprietors to comply with the relevant legislation and take enforcement action where necessary. You will also be:Investigating complaints;Providing guidance and advice to businesses;Conducting inspections;Taking evidence and preparing prosecution files;Interviewing alleged offenders under PACE.Full a full list of duties and responsibilities please refer to the Job Description attached.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). Who are we looking for?A Business Compliance Enforcement Officer with experience in carrying out investigative work in an enforcement environment, with knowledge and an understanding of legislation and Codes of Practice (including PACE).You will have the ability to build relationships with businesses and customers, and have excellent standards of customer care and equal opportunities when delivering the business compliance function.We are looking for someone who can confidently deal with a wide range of people, including businesses, the public, internal and external stakeholders, Elected Members, senior managers, and colleagues. You will need to have good written and oral communication skills and excellent organisational skills to enable workload prioritisation and meeting deadlines.When applying for this role, you will be asked to write a personal statement. When writing your statement please include the following:Experience, Knowledge and understanding of legislation and Codes of Practice in relation to Trading Standards and Consumer ProtectionExamples of communicating confidently and effectively with a wide range of customers and partner agencies.Ability to work on your initiative and generate ideas to solve problems.For full details on the application process, please read the attached document on our jobs page labelled 'Coventry City Council Application Process'Interview date: 5th June 2025 About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.We are cutting-edge, challenging, youthful, vibrant and diverse.At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
