The community adult speech and language therapy service in Swindon is looking for an experienced, highly motivated administrator to join their friendly and dynamic team. This is an interesting and rewarding role which includes some direct contact with patients and their families as well as the administrative duties. The role of a Speech and Language Therapy – Business Support Assistant will carry out high quality and accurate administrative, data inputting and secretarial support to assist patient care, clinical governance and the clinical processes of the community adult speech and language therapy (SLT) team. The SLT - Business Support Assistant will assist in some clinical duties when required, to include the implementation of treatment programmes for patients and the delivery of an AAC (Alternative and Augmentative Communication). Package DescriptionAs a Speech and Language Therapy – Business Support Assistant, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:Competitive Pay & Pension: Receive a salary of £24071 - £25674 with company pension.Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counseling, career coaching, and legal advice.Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.Main ResponsibilitiesAs part of the Speech and Language Therapy (SLT) service, the role involves regular liaison with referring agents, healthcare professionals, multidisciplinary teams, carers, and relatives to ensure seamless care and build professional, trusting relationships. Communication must be handled sensitively, especially when working with individuals who have speech or language difficulties, and all information sharing must adhere to data protection and information governance policies. Administrative responsibilities are central to the role, including managing referrals, maintaining accurate records, responding to queries via phone or email, and supporting the day-to-day running of the SLT service. This includes preparing patient materials, photocopying, filing, organising meetings and aining sessions, and offering secretarial support to the SLT Manager. Efficient use of Microsoft Office and Outlook is essential, alongside contributing to the development of effective administrative systems. Support for clinical work is also a key component, such as assisting SLTs during assessments and treatment sessions where appropriate. The post holder will prepare and manage AAC equipment, troubleshoot issues, liaise with equipment suppliers, and ensure items are clean, functional, and appropriately stocked. There is also responsibility for managing resources, placing orders, and coordinating with departments like Finance and Education & Training. The role also involves contributing to service improvement, including updating patient information leaflets, managing shared mailboxes, documenting meeting minutes, and supporting new staff induction. Participation in regular team meetings, incident reporting, mandatory training, and therapy outcome monitoring—such as uploading data to the ROOT system—is expected. Finally, the post holder will manage sensitive and confidential information and may interact with individuals displaying challenging behaviours. A calm, professional approach and a commitment to confidentiality, safeguarding, and health and safety standards are essential throughout all areas of responsibility.Please see the attached JD for the full list of responsibilities.The Ideal CandidateEssential • Holds NVQ Level 3 or equivalent training/experience, with a background in administrative roles, ideally within a healthcare setting.• Proficient in Microsoft Office and comfortable using various devices, including laptops and tablets. • Willing to learn and use specialist communication aids, software, and apps. • Handles sensitive and confidential information with care and professionalism. • Communicates effectively in person, by phone, and in writing, with the ability to adapt communication for individuals with speech or language difficulties. • Committed to safeguarding and promoting the welfare of children, young people, and adults, with an understanding of local protection procedures. • Organised, adaptable, and capable of managing and prioritising daily tasks, with the judgement to seek support when needed. • Works well both independently and collaboratively, contributing positively to team dynamics. • Demonstrates integrity, openness, and a willingness to listen and support shared learning and development.• Flexible to work across Trust services as required, reflecting a responsive and team-focused approachPlease see the attached JD for the full list of responsibilities.About The CompanyWe change lives by transforming health and care. Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
