Retail Sales Assistant – Levy Merchandising Salary: £13.85 p.h. Hours per week: casual/zero hours engagement Working pattern: varied shifts available including weekdays, late evenings (until midnight) and weekendsTarget start date: late June 2025Location: Elvis Evolution - The Immersive Experience Merchandise Store – Immerse LDN, ExCel Waterfront, LondonWe’re looking for individuals to join our Retail Sales Assistant casual pool on a zero hours contract basis. As part of our casual pool, you’ll have access to ad-hoc Retail Sales Assistant shifts at the Elvis Evolution Merchandise Store. Our Retail Sales Assistants are the face of our business, delivering exceptional customer service to guests visiting the Elvis Evolution Merchandise Store. In this role, you’ll be responsible for creating a welcoming environment for customers, assisting with their enquiries and advising on our product range. You’ll also process sales, replenish stock and check in any deliveries which arrive in store. We’ll look to you to maintain the highest of retail standards and to keep the store looking tidy and ensure that all products are well presented. This role would suit someone with excellent communication and teamwork skills, who has the ability to take initiative and make decisions that are right for our customers. We’ll be partnering with Elvis Evolution to deliver their retail operations. Elvis Evolution is a brand new, first of its kind experience from Layered Reality, the UK\'s leading immersive specialists, celebrating the life and work of Elvis Presley. This role is an exciting opportunity to join us at the start of this partnership and be part of the set-up of our new Merchandise Store. What you’ll do: Work as part of a store team to create a fun and friendly environment Welcome customers and deliver exceptional customer service, ensuring our customers have an enjoyable shopping experience Advise on our product range – assisting customers with enquiries, providing product information and offering assistance with purchases Respond efficiently to till queues to ensure customer satisfaction at all times Continuously develop and maintain knowledge of our products – stay informed about promotions, offers, and new arrivals to share with customers Process sales – operating the till, processing transactions accurately, and handling payments Maintain the cleanliness and organisation of the store, including stock replenishment, arranging and maintaining product displays and ensuring all areas of the store are well presented and inviting for our customers to shop Meet high standards of display and visual merchandising helping customers find what they\'re looking for easily Ensure all deliveries which arrive in store are checked in and stored promptly and correctly Be open to customer feedback, and use it constructively to continually improve the store operation Manage and oversee the management of stock, completing audits and maintaining the stock room as needed Follow health, safety and security procedures, and play a role in preventing stock loss This role would suit people who have/are:Previous experience working in a retail sales assistant or customer service role, although this is not essential A passion for retail and delivering great customer service Friendly, approachable and have a proactive attitude Excellent communication and teamwork skills, with the ability to build positive relationships with customers and colleagues. You’ll be required to talk to customers, make small talk and make them feel welcome within the store environment The ability to take initiative and make decisions that are right for our customers The ability to prioritise and multitask well in a fast-paced environment A positive approach to change and problem solving Good visual merchandising skills and an eye for detail Flexible and adaptable to business needs and comfortable to pitch in and take ownership for tasks that may go beyond the role expectation The flexibility to work weekends, evenings, and bank holidays as requiredPlease note: You must be aged 18 or over to apply for this role as it requires working after 10pm Why Levy Merchandising? Levy Merchandising is the merchandising arm of Levy UK & Ireland. Levy UK & Ireland are a market leader in the world of sports and entertainment experiences, boasting some of the biggest and best stadiums and leisure locations in Europe as its venue partners. These include Ajax’s Johan Cruyff Arena, the All-England Lawn Tennis Club, The O2 Arena, the Tottenham Hotspur Stadium and the National Theatre to name just a few. Levy is part of FTSE 100 company and global leader in food services, Compass Group PLC. At Levy Merchandising, we design and manufacture a wide range of product direct from source. From technical products, fit for the highest level of performance, through to non-technical fanwear, we produce apparel at all levels of the product pyramid. We also source a comprehensive range of non-clothing products to complete the full range of categories available across the sales channels. We’re proud to do things differently. We have an innovative commercial model which puts our partners first and makes decision making a joint responsibility. Building long lasting, sustainable relationships is central to our ethos and we want our partners to feel like they retain independence and control on key strategic direction whilst being able to leverage the benefit, scale, and expertise of our central teams across Buying, Licensing, E-Commerce, and Retail Operations. We’re also committed to supporting the local communities where our factories are based. We work with charities and local outreach programmes to have a positive impact in the cities and towns where we do business. Building an inclusive work environmentWe’re actively building diverse teams, and we welcome applications from everyone. We take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strength, and we are committed to creating an environment where every individual is valued, respected, and empowered. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
