Job Title: Contractor Care and Onboarding Assistant
Employment Type: Full-time Job
Based: Aylesbury, Buckinghamshire location with hybrid working
Who we are
Shirley Parsons is a global consulting business specialising in Health, Safety, Quality, and Sustainability. We provide recruitment services placing both permanent and contract people, working with globally renowned companies and SMEs. We also provide direct HSEQ consultancy support to our clients via in-house professionals.
The opportunity
As a Contractor Care & Onboarding Assistant you will support the Quality and Compliance Manager, ensuring you follow all processes regarding onboarding, compliance and contractor care. You will also be involved in projects to ensure processes are continuously improved.
You will develop good working relationships with customers, both internally and externally, pro-actively catering for their needs and provide a high level of customer service mainly via email and phone. Internal customers will include the sales and finance teams, helping to ensure that the end-to-end process runs effectively.
You will welcome the opportunity to identify issues and continuously improve.
What will you be doing?
* Onboard contractors and clients, ensuring compliant and efficient contract preparation
* Provide support on quality, compliance and onboarding projects
* Ensure high levels of customer service is delivered to both internal and external customers
* Provide support to the finance team to ensure correct and efficient payment and invoicing
* Keeping the company CRM and other record systems up to date
* Be a point of contact for the sales team and managers to answer any queries and to offer administrative support
* Provide guidance on relevant legislation to internal and external customers
* Manage the PSL of umbrella companies
What we are looking for:
* Previous experience in contractor care or customer services, dealing with both external and internal customers
* Experience of working with recruitment companies and/or contractors would be desirable
* Strong communication and interpersonal skills
* The ability to work under time pressure, resolve issues efficiently and multitask
* Exceptional organisation and attention to detail skills
* Experience with MS office and the ability to learn and use other software tools including our CRM
* Trusted to handle confidential data
What can we offer you:
Alongside a competitive salary here's some of our other benefits we offer you:
* An extra day off a year for your birthday on top of annual leave
* A day each year to volunteer with a charity of your choice
* Private medical insurance after a qualifying period
* Pension that increases with length of service
* Annual awards evening to celebrate and recognise your excellent work
