Head of Service & Repair
Staffordshire
�65,000 - �75,000 + car allowance, 4% matched pension, 25 days annual leave + bank holidays
The Company
Our client designs, manufactures and installs bespoke high value projects for FMCG markets. The systems they provide compromise a wide range of mechanical process equipment as well as the electrical and control systems required.
They have been operating for over 300 years and have seen incredible growth in the past ten years growing from 120 staff to in excess of 200 which has seen their turnover more than treble.
The business are looking to expand their service and after sales offering and are looking for a dynamic leader who can lead this growth. The aftermarket services they are looking to develop include fabrication, maintenance and repair of systems, service and spares, automation software support, and wider process support. The business has exciting and aggressive growth plans for this division of the business.
As a result, they are looking for a Head of Service & Repair with immediate effect.
The Role
The role of Head of Service & Repair offers the unique opportunity to build a business unit from the ground up. You will initially be defining the aftermarket services offering as well as building relationships with customers and key stakeholders to introduce this area of the business. If you have a passion for service excellence and relationship building this is the perfect opportunity for you. You will be responsible for:
* Defining the organisational structure and best practices for the Service & Repair business unit, as well as developing a plan for business growth and KPIs
* Managing and expanding on the current spares and service support team and recruiting the field service team as the department expands.
* Meeting with internal stakeholders to raise the profile for Service & Repairs, highlighting current opportunities as well as creating tangible objectives for cross and up selling
* Tailoring the Service & Repair business for larger customers, understanding their current gaps or requirements and adapting this to the current service offering
* Meeting with customers to discuss service and after sales services the business can offer to existing customers.
The Candidate
To be successful in your application for this Head of Service & Repair role you will need:
* Experience in a maintenance management, engineering management or service management type role.
* An entrepreneurial character with the ability to manage both operationally and commercially
* Strong leadership skills and the desire to grow and develop the spares and service support team
* Someone who wants autonomy and the ability to build a business unit from the ground up
* Someone who can create a vision and inspire others to follow
The Benefits
For this Head of Service & Repair role the following benefits are on offer:
* �65,000-�75,000 base salary
* �455 per month car allowance
* 4% matched pension
* 25 days annual leave
* Flexible Bank Holiday policy
If you're interested please apply online, send your CV to lauren.woolley@ata-search.co.uk or give me a call on 07773 207 097.
ATA Recruitment specialises in Manufacturing, Infrastructure, Civil, Transportation and general Engineering recruitment on both a permanent and contract basis - for more opportunities like this one, visit our website.
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