Scrum MasterSalary £36,000 - £40,000 per annumPermanentLondon/Folkestone HybridAs Scrum Master you will be leading a Scrum Team (up to 12 colleagues), responsible for task allocation and coordination of delivery, resolving any issues that arise, removing blockers and having control over the scrum processes as well as facilitating scrum rituals.As Scrum Master you will ensure that the scrum runs smoothly and work is completed within the allotted time/sprint to the required quality parameters, providing requisite reporting to PMO and Programme management.You will have Scrum Master responsibility for monitoring progress within the Scrum Team and executing the backlog as determined with the Product Owner, ensuring conflicts and dependencies are resolved quickly and with minimal impact.We offer flexibility over where you work – you choose a place where you feel most comfortable and productive, either from home or in one of our hubs. Our insurance operations team meet most months in either London or Folkestone. As part of this role we would require you to attend our offices at least once a month to meet with the wider project teams.Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.BENEFITS AVAILABLE TO ALL COLLEAGUES:Our working week is 35 hours per week, these can be worked flexibly to suit your working style25 days holiday + bank holidaysOption to purchase additional leave up to 5 extra daysPension scheme matched up to 10%Life assurance policy on joining usWellbeing programmeColleague discounts including family discounts on cruises and holidaysRange of reductions and offers from leading retailers, travel groups and entertainment companiesEnhanced maternity and paternity leaveGrandparents leaveCompany performance related annual bonus - Up to 5%Income protectionAccess to Saga Academy, our bespoke learning platformMain ResponsibilitiesAs our Scrum Masters within Insurance Operations you will be responsible for;• Ensuring resources allocated to the scrum teams are utilised optimally, contribute meaningfully and that any skills or capacity issues are resolved either within the scrum team or across the broader change delivery unit• Facilitating daily scrum, sprint planning, sprint demo and retrospective meetings.• Removing any blockers/issues for the scrum team working with the wider scrum community and in liaison with PMO• Assisting the Product Owner with managing and maintaining the product backlog, ensuring all information is obtained and ready for the next sprint.• Coordination of Subject Matter Expert support, ensuring the right resource is available to the team at the right time• Facilitating discussion, decision making and conflict resolution• Ensuring clear and transparent communication and learning is an ongoing principle• Using “Agile Management Tool” as a work management tool to oversee and report on team progress providing timely and accurate updates• Working in alignment with the delivery framework methodologies ensuring all matters for escalation are reported immediately and any outstanding issues are tracked to appropriate resolution.• Acting as the primary scrum’s administrator for all delivery definition, progress tracking and reporting requirements.• Ensuring the quality principles and quality mindset are perpetuated through the team’s behaviours and deliveries.• Being a key contributor to the ongoing product strategy, change agenda and system & product development debate and directionThe Ideal CandidateWe are looking for a candidate who is passionate about delivery with an eye for detail maintaining high standards for themselves and those in their team.As a Scrum Master you would be able to demonstrate the following skills and experience• Good educational background to at least A Level preferred• RPA experience preferred but not mandatory• Excellent Stakeholder Management, Negotiation and Communication skills• Competent in the use of Microsoft applications including Word, Excel, Project, Visio• Experience applying Scrum principles and• Line management and virtual team management experience• Understand basic fundamentals of iterative development• Able to facilitate workshops and discussions to identify alternative approaches to resolving conflicts• Ability to move into any business environment and establish scrum practices and principles• Proven proficiency in the use of Agile tools e.g. Rally, JIRA, Version1 etcAbout The CompanyOver the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with SagaSaga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.#LI-VL1
