Reporting to the Sales & Marketing Director,the National Internal Sales Manager holds a pivotal role within ESS, responsible for managing two important functions:the National Internal Sales team, accountable for a portfolio generating approximately £7 million in annual revenue, and the National Hire Desk team, which oversees day-to-day transactional activity for National Account customers contributing circa £22 million in revenue.This role combines commercial oversight, team development and leadership, and operational excellence. The National Internal Sales Manager will work cross-functionally with Regional Directors, Business Development Managers and Regional Account Managers to drive performance, support customer retention and acquisition, and ensure a seamless transition of accounts to Regional-based teams once revenue thresholds are achieved.Additionally, this role supports the business's digital transformation goals by encouraging customer adoption of eChannel platforms.Key ResponsibilitiesLeadership & Team DevelopmentProvide clear direction, coaching, and performance management to both the Internal Sales and National Hire Desk teams.Conduct regular individual reviews, identify development opportunities, and manage performance in accordance with company procedures.Foster a culture of accountability, collaboration, and continuous improvement.Revenue Growth & Commercial ManagementOversee delivery of commercial targets: approximately £7 million via internal sales and £22 million through the hire desk team.Ensure pricing policies and commercial decisions are implemented effectively and consistently.Collaborate with internal stakeholders to ensure financial performance is tracked, optimised, and aligned with business objectives.Stakeholder CollaborationWork closely with Regional Account Managers to facilitate the smooth transition of customer accounts that exceed revenue thresholds to field sales management.Ensure internal sales efforts complement regional growth strategies and support account development.Customer Experience & Service ExcellenceEnsure both teams deliver a consistently high level of service, aligned with customer SLAs and internal KPIs.Champion a customer-first mindset, promoting responsiveness and reliability across all interactions.Digital EnablementSupport and encourage customer adoption of the company’s eChannel platforms for efficient transaction processing.Act as a point of contact for customer onboarding, troubleshooting, and process optimisation related to digital tools.Operational & Compliance ManagementOversee hire desk operations to ensure accurate transaction management, fleet availability, and asset optimisation.Ensure adherence to contractual terms, including SLAs, rebate structures, pricing models, and compliance matrices.Collaborate with departments such as Operations, Credit Control, Compliance, and HR to support customer requirements and operational efficiency.What We’re Looking ForDemonstrated experience in leading national or regional internal sales and/or hire desk teams.Strong commercial acumen with an understanding of profit and loss, margin management, and pricing structures.Proven ability to build and maintain effective relationships with internal and external stakeholders.Exceptional organisational, communication, and time-management skills.Data-literate with the ability to interpret, present, and act on commercial insights.Proficient in Microsoft Office and CRM systems.Valid UK driving license.Industry knowledge within the hire or construction sectors (desirable)Experience supporting key accounts and managing customer contracts or SLAs (desirable)What We Can Offer You25 days annual leave + bank holidaysCompany pensionCompany carPrivate Health InsuranceFurther education training where applicableAdditional holiday purchase schemeFree Tool HireLife Assurance cover 3x salary Share save schemeEye care vouchersRecommend a friend schemeLearning & Development – commitment to upskilling and developing our people, structured in housetraining available alongside external training where requiredCycle to work schemeLong service recognitionMy Vp discounts – a variety of discounts and rewards on thousands of well-known brandsDiscounts on HP productsEE mobile contract discount offersGym discountsHealth Shield (discounted premiums on health care cash plan)Regit Assist 24/7 accident helpline – free joiningA Little Bit About UsWith over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
