Resort Host – Italy*Remuneration € CompetitiveFull Board Accommodation included for the term of contract. Applicants must have the right to work in the EUThis is an exciting opportunity for passionate Resort Hosts to join us from September 2025 for an agreed duration, depending on assignment, to support in one of our Resort Stay Hotels in Italy. (we may have other European Destinations available).If you are passionate about travel, love providing exceptional customer satisfaction and would describe yourself as a real people person with bucket loads of passion, then this could be the role for you.Your role will be integral in ensuring that our guests receive a world-class holiday and an experience they’ll never forget. We want our holidaymakers to arrive as a guest and leave us as friends and ambassadors for our brand! As well as delivering on-hand advice and support, you will be responsible for delivering a diverse range of activities throughout their stay, and providing authentic experiences that allow guests to culturally immerse themselves into their chosen destination as little or as much as they want. Saga is Britain’s most experienced specialist Tour Operator for holidaymakers who are aged 50 years and over. *While this role is based in Italy, we also welcome applicants with an interest in Spain and/or Portugal, please see our other live adverts for vacancies in these locations. (Our assignments are offered in line with the needs of the business so the destination may change)Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together a great proposition. Opportunity to work overseas in one of our Resort Stay HotelsCompetitive rates of payFull board accommodation will be provided in the resort, and Saga will cover costs for travel to the resort.A float for all company expenses such as communication costs, entrance fees, prizes etc, where necessary, will be issued. We are offering flexible contracts in which employment terms will be discussed depending on your status.Main ResponsibilitiesCustomer Experience:Your role as our dedicated in-house Host is to enhance the holiday experience by providing a unique and exclusive guest service, ensuring all guests have a truly memorable holiday. Be the specialist of your area – organise and run local authentic experience programmes for your guests – building local relationships and using the local community and culture available. To host activities and games during the day as required – finding new ways to incorporate the local area into the guests’ holiday experience.Ensure the programme runs as advertised in the brochure or onlineTo offer a full personalised concierge service to our guests in house – using your expert knowledge – you will tailor-make this service for our guests to enjoyCustomer Care & Quality:Conduct all pre-season, end of season checks as and when requiredEnsure customer service is at the forefront of everything you doBe proactive in ensuring the space our guests occupy is maintainedManaging complaints effectively and efficiently with a resolution focused attitudeOperational:See in new arrivals to your hotel seamlessly and ensure that guests’ departure runs smoothly ensuring all details are taken care of.Ensure the hotel is ready for our guests’ arrival – ensuring that everything is in place - including specific requests. Ensure that all transfers are operated using the most cost-effective method.Meet and greet customers at airport arrivals and departures – where required.Achieve optional excursion sales and service targets.Maintain strong relationships with the hotel to ensure good service levels are maintained.Guiding excursions where necessary.Ensure all Saga branding is up-to-date at all times.Adhere to all company policies, procedures and guidelines as directed by your Manager and in the Manual.To work within an assigned budget for sourcing local gifts / prizes.To encourage the booking of future holidays in resort.The Ideal CandidateEligibility to work in the EU Passionate, proactive individual with a passion for travel and delivering exceptional customer experiencesIdeally someone with proven experience in a similar roleA collaborative individual with a warm demeanour who thrives in a people orientated role Exceptional organiser with a proactive approach to resolving issues before they ariseUnderstanding of providing excursions including guided tours and a multitude of activities for guestsGreat communicator with experience speaking publicly or to wide audiencesFlexible individual which enjoys going above and beyond their role The duties listed are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Managers and staff may be required to undertake additional duties, responsibilities, and projects as appropriate.About The CompanyOver the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.We aim to be the largest and most-trusted brand for older people in the UK. Our focus on delivering exceptional experiences empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with SagaSaga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.#LI-Remote
