Mobile HGV Technician Controller - HGV Service Advisor

Job Type:
Job Sector:
West Midlands
Salary Description:
From £20,000 to £23,500 per annum Basic salary £20k to £23500 PA
Job Ref:

Mobile HGV Technician Controller - HGV Service Advisor is required by a major trailer service and repair organisation to  maintain good first line communications with all customers, organising the day to day servicing and repairs/breakdowns of their trailer fleet by use of HGV mobile Technicians. In addition keeping the administration department, supplied with accurate documentation to enable them to process the information supplied by the mobile Technicians. ROLE: Mobile HGV Technician Controller - Service Advisor LOCATION: Lichfield BASIC SALARY: £20k to £23500 HOURS:  45 hours per week – shift rota of Monday to Friday 06:00 – 15:00 & 11:00 – 20:00, and 1 in 3 Saturday 08:00 – 13:00 ROLE:  To ensure that Customer Services Levels are meets at all times To arrange on site servicing and inspection of trailers via use of mobile Technicians. To arrange all Customer repair work via mobile Technicians being mechanical, electrical, or body work ensuring it is carried out in a timely manner and meets Customer required standards. To arrange the preparation of customers trailers for VOSA test on site. To arrange assistance as and when required for road side breakdowns on customers trailers both in and out of normal working hours. To obtain all completed paperwork required, in a timely manner, to meet the client's and Customer’s requirement. Liaise with parts supplier, using the company ordering process to ensure that all parts required are supplied in a timely manner. Provide the administration department with completed proformas, inspection sheets, daily/weekly time sheets, ensuring at all times, all paperwork is completed in full, and authorisation for all work has been obtained inline with company and customer procedures. Ensure that all Health and Safety requirements are fully complied with all times to both the client's and Customer standards. Fully comply with all Company written policies and procedures. Ensure that all work carried out by mobile Technicians meets quality standards. Carry out any other duties requested that add to the smooth running of the operation EXPERIENCE REQUIRED Basic working knowledge of the commercial vehicle world ideally within the truck and trailer repair industry Self-motivated Good telephone manner Understanding of health and safety requirements Literate

Contact Details:
Tel: not in use
Contact: Kris Clare

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