Neighbourhood Housing Manager

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Salary Description:
£21.86 - £22.95 p hour
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Job Purpose: Be the strategic lead for your designated patch/locality to provide visible mixed tenure housing and neighbourhood services that work for customers To deliver service improvements through effective partnership working across neighbourhoods Lead and inspire an efficient and motivated team of frontline housing officers to deliver an exceptional customer experience whilst maximising operational results Provide operational oversight for housing and neighbourhood services casework for patch/locality Lead responsibility for a housing operational theme e.g. anti-social behaviour, specialist housing, or estate services. Responsibilities: Manage and provide support to a team of frontline housing officers to deliver an effective, visible front line service that enhances the reputation of the client's Housing Management Work in collaboration with key partners including contractors, other council departments and key stakeholders to deliver a seamless 'one team' service to customers Manage the operational relationship between the client and affiliated Travellers sites Support the voids and letting process ensuring the sign-up (checking in) and pre-void checks process (checking out) are carried out promptly Responsible for tenancy and estate management casework, ensuring effective deployment of resources to deliver required outcomes for customers Support with the preparation of service charges and other budgets relating to the work of your team Ensure appropriate mechanisms are in place to consult with residents on local service delivery and improvements, learning from feedback Oversee the management of communal areas, carrying out routine inspections, being alert to health and safety, fire safety issues and take remedial action where required Travel between sites will be a requirement for this role There will be a requirement to attend meetings and other activities outside of normal working hours Essentials: Knowledge of housing legislation, in particular, an understanding of Landlord and Tenant law and other legal requirements relevant to the management of a mixed tenure housing stock Educated to 'A' level standard or demonstrable ability to operate at this level Experience in social housing or a related field, including experience of staff management Evidence of significant relevant Continuing Professional Development (CPD) Track record of achievement at a management level in a similarly large and complex organisation including: Tenancy and estate management, dealing with challenging cases of dispute, anti-social behaviour, breaches of tenancy Resident and community engagement Stakeholder management, including internal and external suppliers Experience of delivering a customer focused housing management service Experience of working within a social housing and customer service environment Experience of managing and monitoring contracts and performance

Contact Details:
Tel: not in use
Contact: Kris Clare

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