Communication Officer

Job Type:
Job Sector:
Marketing, PR
West Midlands
Salary Description:
Job Ref:

Communication Officer To receive, record and assess emergency and non-emergency requests for policing services and provide resolution where appropriate. To manage and control the deployment of policing resources in line with Deployment Principles, Force Policy, working practices and service standards within the Police Force. Main Responsibilities: To receive and record as appropriate requests for service and maintain accurate contact / incident records on Force systems, resolving at first point of contact where necessary. To complete crime reports in full where there are no further lines of enquiry or partial completion when further investigation is required. To review, assess and update IT records and intelligence systems in accordance with policies and national guidelines. To provide timely updates to victims and witnesses and, if the initial response times are unable to be met, update and inform them about the next steps. To maintain standards for security of information in accordance with Force guidelines, National Standards and UK legislation. The Person o Working as part of a team in a contact centre environment o Developing effective customer service to internal and external customers o Working in a pressured environment, prioritising a high and varied workload, o Dealing with difficult conversations and challenging situations Key Skills: o Accurate data entry skills, with attention to detail. o Typing speed minimum of 35 words per minute. o Proficient in the use of IT systems including Microsoft Office packages o Proven ability to gather and collate information using appropriate questioning techniques o Proven ability to communicate verbally and in writing with a wide range of people o Ability to analyse, review and present information in various formats o Good organisation, time management, administration and co-ordination skills o Ability to be assertive and remain calm under pressure o Ability to coach new colleagues. Please note that this opportunity is based on a working week of 32 hours per week with a shift to rotation. Fixed term contract until December 2018 - the contract will be reviewed with the view to become permanent or extended. For a full role specification please contact 3Recruit

Contact Details:
Tel: not in use
Contact: Kris Clare

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