Apprentice 50 Life Consultant

Job Type:
Job Sector:
Customer Service
Salary Description:
�11.5K + a �1283 shift allowance
TalentSpa Recuitment
Job Ref:

Apprentice 50 Life Consultant

Salary: �11,500 plus a �1283.00 shift allowance


"We'd like you to join us!"

Do you want to work for a company where the customers' experience is at the forefront of the business?
This is a Level 2 Financial Services Customer Adviser Apprenticeship Programme and it runs for 12-15 months. You will not only receive award winning training but also work towards gaining an award in Life and Pensions.

We want people who are passionate, enthusiastic individuals willing to learn!

Level 2 or above in Maths and English will be required.

About BGL Group

BGL Group is one of the UK's leading digital distributors of household finance products to more than eight million customers.

Founded in 1992, the BGL Group has grown significantly in size and capability. From 30 to 3,000 people globally we are a leading digital distributor of insurance and household financial services. Home to many brands including;, Junction, BeagleStreet, Budget Insurance and Dial Direct. We're trusted by more than 10 million customers in the UK alone - with this foundational success we continue to grow and invest in our people and their ideas.

We grow because we live and breathe our values

Our employees tell us they are proud to work for us.

We have an ambition of creating 200 Academy apprenticeship roles by December 2018, paving the way for the future BGL talent and progression opportunities.

What will I be doing as the Apprentice 50 Life Consultant?

* Dealing with inbound calls, sales, servicing and claims
* Deal with outbound calls where you will be responsible for following up on incomplete quotations and assisting if necessary.
* Delivering customer excellence to every customer you deal with
* Ensure new customers received a welcome call, and answer any queries that they may have
* Issue customers with paper policies
* Issue customers with paper leaflets if requested
* Deal with cancellation of policies e.g. where a customer may not be up to date on paying their premiums
* Ensuring you take responsibility for our customers and provide resolutions
* Taking ownership for your own development within BGL.
* We'll help you develop all the skills needed, however we want people who are passionate, enthusiastic individuals, willing to learn!
* Be able to work between the hours of 8am-9pm Monday to Friday, 9am-5pm on Saturdays & 10am-3.30pm on Sundays, on a shift rotation, on average 37.5 hours weekly.

We'll help you develop all the skills needed, however we want people who are passionate, enthusiastic individuals, willing to learn!

Please ensure you are available for interview on Wednesday 23 rd May 2018

Skills Required for the Apprentice 50 Life Consultant:

* Good numeracy and literacy skills (GCSE or equivalent in Maths and English)
* Good team player
* Commitment and willing to learn
* Strong written and verbal communication skills
* Good keyboard skills
* IT Literate
* Excellent time management and attention to detail
* Passionate about delivering customer service

Personal qualities

* Willing to develop and learn
* Motivated
* Ambitious
* Creative
* Patient
* Team Player

What can we offer you as the Apprentice 50 Life Consultant?

* A competitive Apprenticeship salary of �11,500 plus a �1283.00 shift allowance
* Subsidised on site restaurant, free breakfast at weekends & daily free fruit
* On site Sports Massage & Osteopath

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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