Business Analyst - 12 Month FTC

Job Type:
Contract
Job Sector:
Management
Region:
South East
Location:
Unspecified
Salary Description:
From £20 to £25 per hour
Posted:
10/05/2018
Recruiter:
ATTB
Job Ref:

Our client, a global travel brand in South Oxford, are looking for a Business Analyst to join their team on a 12 month FTC to join a busy team driving improvement and innovation in the customer service team by identifying, analysing, and implementing opportunities for business change while improving customer experience. As a Business Analyst, you will have a highly analytical mind and the ability to communicate effectively across the business. Key duties and responsibilities: Analysing call centre metrics to improve overall efficiency. Extracting, analysing and making recommendations from raw data. Working with senior leadership to drive improvement across customer service team. Undertaking thorough analysis to optimise customer service process through improving self-service and reducing incoming contact. Liaising with product teams to drive business initiatives. Working with reporting and analytics team to analyse trends and support additional business initiatives as required. Requirements for the role: Experience of writing SQL queries and pulling data from Salesforce is a must. Strong communication skills. 3-5 years of experience in a similar role - as a business analyst in a similar industry, in data consulting, or data strategy. Education to Bachelor's Degree in an analytical field (maths, economics, engineering, statistics, or similar) Experience working with large datasets to summarize findings and communicating clearly to business users. Experience in implementing business process improvement. Six-Sigma certification and Master's Degree would be a plus. Strong time management skills and multi-tasking ability. Experience using BigQuery, and advanced Excel ability and Tableau would be a plus. Disclaimer: Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Suitable applicants for this role will be contacted. If you do not hear back within 4 working days, unfortunately you have been unsuccessful on this occasion. Please continue to view the website for alternative opportunities. Accountancy Selection, a trading division of the registered company Champion Employment Limited, acting as an Employment Agency/Employment Business.

Contact Details:
ATTB
Tel: not in use
Contact: Kris Clare
Email:

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