Housing Officer

Job Type:
Job Sector:
Public Sector
South East
£25 to £30 per hour
Job Ref:

You will also be assessing homeless applications in accordance with the Homelessness Reduction Act 2017. This will include making assessments of both housing and support needs, creating personal housing plans and reviewing and updating the housing plans as appropriate. You will need to be able to identify solutions to prevent and relieve homelessness wherever possible, and to work collaboratively with customers to achieve a housing solution.

The work will involve making assessments of support needs, liaising with other agencies to obtain information and identify appropriate housing solutions.

You will be required to record your assessments and decisions accurately using Portsmouth City Council's IT systems, and to communicate these decisions clearly to customers both verbally and in writing.

We are committed to excellent customer service and aim to listen to and understand our customers' circumstances, and to work with them to help find a housing solution.

We are looking for someone who:

Has experience of working in a local authority making homeless decisions. You must be able to work independently to make homeless and care and support assessments, interpret legislation and make decisions in accordance with the legislation.

Has experience of managing a homeless caseload, prioritising work appropriately, keeping customers updated of the progress of their application and keeping accurate records.

Has knowledge of the Homelessness Reduction Act 2017, and an ability to apply this legislation and deal with homeless applications appropriately.

Is a clear communicator. You must be able to explain complex legislation clearly both in writing and verbally. You will be able to communicate with customers with a range of vulnerabilities and deal with them sensitively and with empathy. You should be able to negotiate with customers, landlords and other parties to prevent homelessness and find housing solutions.

Has knowledge of IT and an ability to adapt to learn Portsmouth City Council's systems to record your casework and decisions.

Is aware of the issues facing vulnerable customers and is committed to equal opportunities.

Is able to carry out home visits. Own transport is not essential but you must be willing to use public transport within a reasonable area.

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

Contact Details:
Tel: 01489 898 286
Fax: 01489 898290
Contact: Johnathan Bray

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