Training & Development Specialist

Job Type:
Job Sector:
HR, Training
South West
Salary Description:
�35k pa
TalentSpa Recuitment
Job Ref:

Training & Development Specialist

Location: Poole

Salary: �35k pa

Our client is one of the UK's leading Managed Service Providers, helping organisations evolve from traditional technology environments. They are looking for enthusiastic, hard-working and talented individuals who can help them achieve their goals, and to help them drive the business forward.

Our client currently has an exciting opportunity for a Training & Development Specialist to join their HR Team. This is a brand new role so the successful candidate will have a blank canvas to really make their mark upon the business. With further plans for growth this is an ideal opportunity for someone wanting to progress their career in a cutting edge IT Company.

Summary of the Training & Development Specialist:

The T & D Specialist will provide professional training and development support to the Business with the primary focus on the support of Service Operations. This will include the development and proactive support of career development paths within the service desk environment. This role will work closely with the HR Business Partner in Poole to drive effective professional employee development, engagement and retention of key talent across all levels within the service operations organization.

Key Responsibilities of the Training & Development Specialist:

* Training Needs Analysis: Working closely with the service delivery management team to carry out training needs analysis and prioritization of learning and development needs. Develop further the career levels across operations and align clear trading and development plans to support the development priorities at each level. Walk the floor in order to determine training and development requirements and builds into overall development plans.
* Learning & Development Solutions: Develop fit for purpose, value add solutions to meet identified priority development needs. Determine functional priorities and deploy solutions at a team and individual level.
* Programme Ownership: Own the Company's apprenticeship programme and management of the training levy.
* Performance Management: Take ownership of ensuring that development commitments made in the performance planning process is realistic and deliverable.
* Training & Development Policy: Develop and deploy a robust T&D policy for the Company which drives employees understanding of career development within GCI and drives employee engagement

What they are looking for in the Training & Development Specialist:

Candidates must have experience of working in an independent Training and Development role within a technical call centre environment, ideally with experience of managed IT services.

Candidates must possess significant and demonstrable experience in developing and delivering practical cost effective training and development solutions that optimise performance and retain key talent. Specifically candidates must have:

* The ability to deliver some level of product and/or systems training as part of the induction and on boarding process
* Demonstrable IT skills capable of developing further and adding content to the LMS
* Experience of partnering with Operations Managers in the completion of learning and training needs analysis and the development of appropriate solutions.

In return they can offer:

* Career progression and development
* 22 days holiday rising to 25 days
* Health Cash plan
* Life assurance
* Pension
* Childca

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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