Facilities Manager

Job Type:
Job Sector:
Public Sector
East Anglia
£22 to £23 per hour
Job Ref:

Job purpose

Assist the Service Manager in leading, managing and developing a best in class Facilities

Service. The service includes cleaning, catering, security, grounds maintenance, central printing, post, courier and archiving services across the Council’s corporate property portfolio.

To ensure Council premises and the facilities services available within them are fit for purpose, safe, efficiently delivered and of sufficient quality to allow staff to do their best work and customers to feel welcome and comfortable.

Main accountabilities

 Be customer friendly, efficient and connected in how you work; make the most of modern technologies, workspaces and ways of working to provide a customer focused and efficient service, and bring forward ideas for service improvement.

 Lead, manage and develop the Facilities Management team in such a way as to enable staff to do their best work every day, working in a way that reflects the Councils values. Retain staff and achieving business objectives and performance targets.

 Improve the team and service by researching best practice and benchmarking; undertaking quality management activities; engaging with customers and staff to enhance the customer experience; and implementing working smarter making the most of modern technology, workspaces and ways of working to ensure the provision of a customer focused and efficient service.

 Act as the Budget Manager for the budgets under your control, ensure effective financial management, including updating the monthly forecast on the finance system.

 Lead on the procurement and management of contracts and framework agreements.

This will include establishing the best route to market, the preparation of specification and contract documentation, tendering and contract management of specific contracts and framework agreements.

 Be responsive to customer needs by providing advice and guidance on best practice including flexible use of space and providing a responsive staff relocation and building closure service.

 Act as the Contract Manager for all Facilities Management contracts under your control, this will include chairing contract meetings, inspecting and auditing work, giving instructions including variation and change notices, reporting on KPI’s. Raising and approve purchase orders and payments.

 Manage own workload to a high degree of efficiency and know when to seek guidance and assistance from line manager or when specialist advice is required.

 Manage the security system within the Council’s property portfolio, this includes access control / ID system, intruder alarms and the CCTV systems in accordance with the Data Protection Act and Freedom of Information Act.

 Assist with the managing the staff moves and decanting in response to organisational change and the accommodation strategy.

 Participate in a twenty-four hour per day, 365 days per year advice and call out service for Council Properties. Duties are normally for one week at a time as part of a rota.

Key decisions made

Identify issues related to Health and Safety, and decide if there is a need to escalate.

Deciding, using procurement regulations and existing frameworks, which consultant represents best value for money.


1 Directors and Senior Managers from all directorates in the Council.
2 Elected members, in particular the Executive Member with the Assets portfolio.
3 External contractors.
4 Partners from the Public, Private, independent and Voluntary and Community Sectors.
5 Residents, businesses and customers of the Council.

Resource controlled

8 direct reports

Revenue Budget �1,400,000

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

Contact Details:
Tel: 01489898881
Fax: 01489 898290
Contact: Adam Good

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