Service Desk Analyst

Job Type:
Job Sector:
East Midlands
Salary Description:
£17.00 - £17.33 per hour
Job Ref:

Job Title: Service Desk Analyst Pay Rate: £17.33ph Location: Sandy, Bedfordshire Purpose of the Role To provide a single point of contact for all IT related issues and requests. To ensure an efficient and professional service is provided to meet the customer demands within the agreed service levels and business priorities. To coordinate appropriate responses including: resolving issues and change requests at first point of contact (telephone/email/face-to-face), channelling requests when required for help to appropriate resolver groups for resolution, monitoring progress, and keeping users informed of progress. Shift work will be required working - 7-3:30pm, 8-4:30pm, 9:30-6pm Key Requirements: Demonstrate experience in providing excellent customer service Supporting and using Windows desktop operating systems Administration of Microsoft Active Directory Supporting and using Microsoft desktop applications such as Office and Outlook etc. Working as part of a support team in a customer focussed environment Experience of working to agreed timescales and targets Please apply ASAP or call Charley on 0117 917 4560 for more information. --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.

Contact Details:
Tel: not in use
Contact: Kris Clare

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