HR Employee Advisor - 2372

Job Type:
Contract
Job Sector:
Procurement
Region:
West Midlands
Location:
Unspecified
Salary Description:
£10.55/hour
Posted:
27/06/2018
Recruiter:
ATTB
Job Ref:

HR Employee Advisor£10.55 PAYEBournville, BirminghamFMCG

A multinational FMCG company is looking for a HR Employee Advisor who can be immediately available and based from Bournville, Birmingham.

Position Description:

* Provide high quality and timely customer service, ensuring all requests are fully understood.
* For queries not handled by the service centre (e.g. 3rd parties) redirect callers with courtesy and professionalism.
* Works within the SLA and keep the customer informed of expected completion date, including when the item is escalated for action.
* Ensures accurate collection of case details and employee data.
* Provides general information to target audience on policies and procedures.
* Provides feedback and propose improvements to Knowledge Base (KB) Senior Specialist to ensure employee KB is accurate, relevant, accessible and easy to understand.
* Records and tracks cases in the case management system, assign severity and follow through to ensure each case is resolved and SLAs can be measured and improved
* Collaborates with HR services team to solve more complex queries or work on requests.
* Perform master shopper activities for HR, including consolidating, centralising, and facilitating shopping activities.
* Providing the point of contact between HR and procurement, and ensuing compliance to policy.

Skills Required:

* Communication
* Active Listening
* Native French speaker
* Customer Service/contact centre background, organisation skills, passionate about supporting customers, problem solving, attention to detail

Skills Preferred:

* Dutch language or any other EU language

Experience Required:

* Customer Service Experience/HR Experience

These are short-term contract roles offering an hourly PAYE rate of £10.55 and based in Birmingham.

Our client is looking for an immediate start so if you would like to know more about this role, please contact Sarah Gilbert or Kate Stevens at Jonathan Lee Recruitment

Contact Details:
ATTB
Tel: not in use
Contact: Kris Clare
Email:

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