Assistant Head Concierge

Job Type:
Job Sector:
Food, Beverage
South East
£20,641 to £20,641 per annum
Salary Description:
Competitive salary plus fantastic benefits
Exclusive Hotels
Job Ref:

In a Nutshell

We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.

We are actively seeking an Assistant Head Concierge to assist the Head Concierge with the supervision of daily Concierge operations and responsibilities and use Guest Satisfaction for everything that you do.  You will be the first point of contact for our guests and help with all queries on the hotel, its services and local information. 
Package descriptionAnd now for the good stuff

Hospitality is all about people and we are committed to our people.  We make sure you are happy and well rewarded, so that you pass that happiness onto our guest.  As well as excellent training, development and progression opportunities, other benefits include:

•        Competitive salary
•        Complimentary meals whilst on duty
•        Complimentary car parking
•        Perkz discount scheme
•        Discounted room nights across all Exclusive Hotels and Venues
•        Discounts on food and beverage across all Exclusive properties

Main responsibilitiesLots to do but lots of fun

Ensure a high level of engagement with guests throughout their stay to make them feel at home and create a warm experience
Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
Ensure that all our individual customers and groups receive fast, efficient and friendly service
Ensure that everyone in the on duty are kept fully aware of any relevant feedback from either the customers or other departments
Assist with room moves and luggage deliveries and man the front door,
Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
Supervision, Training and development of individuals in the team including appraisals, job chats and any follow up when needed
To be responsible for the Concierge department in the absence of the Head Concierge.
Be confident in the history of Pennyhill Park and Exclusive Hotels

Ideal candidateAre you right for us? 

Previous customer service experience in a supervisory role
The ability to listen and respond to guest needs
Excellent leadership, interpersonal, personal presentation and communication skills
Accountable and resilient
Commitment to delivering a high levels of customer service
Ability to work under pressure
Flexibility to respond to a range of different work situations
A passion for delivering exceptional levels of Guest service

About the companyAre we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
We need extra milers. So if you think the job description is all you have to do, then we’re not for you. 
You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Contact Details:
Exclusive Hotels
Tel: 0200 000 0000
Contact: Stephanie Ashfield

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