VRC Customer Services Administrator

Job Type:
Contract
Job Sector:
Admin, Secretarial, Engineering, Public Sector
Region:
South East
Location:
Portsmouth
Salary:
£9 to £9 per hour
Posted:
03/07/2018
Recruiter:
Matchtech
Job Ref:
EMP418601

Key Responsibilities:

* Process temporary personal ID passes, ensuring relevant checks are carried out and that processes are strictly adhered to.
* Greet visitors in a friendly, polite and professional manner.
* Process requests received by e-mail, telephone and in person.
* Assist with agency on-boarding and induction service.
* Assist with process confirmations and briefings to the business.
* Record and maintain work related stats and reports to agreed deadlines.
* Support Team Leader and carry out other tasks and projects as directed by Supervisor/Team Leader
* Carry out face to face T Card Brief/Issue on-line induction link as appropriate
* Print/Issue T Cards.
* Process Contractor Task Packs in accordance with current desk instructions and PI 60519
* Contribute ideas for process improvements and amendments to desk instructions
* Investigate and solve customer queries. Alert Manager to potential problems or customer dissatisfaction.
* Book Chaperone requests via Excel database and Outlook
* Drive Chaperone Vehicle (Allocated Task)

Skills and Qualifications:

* Confident driver with clean driving license (not necessary but desirable).
* Strong administrative, clerical and customer service experience.
* PC literate, with previous MS Office experience.
* Able to maintain accurate records and provide management information.

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

Contact Details:
Matchtech
Tel: 01489 898 277
Contact: Leah Holden
Email:

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