Service Desk Analyst (2nd/3rd Line)

Job Type:
Job Sector:
£210 to £230 per day
Salary Description:
�210 - 230 per day
TalentSpa Recuitment
Job Ref:

Role: Service Desk Analyst (2 nd /3 rd Line)

Location: Central London

Rate: �210-230pd

Start Date: asap

Duration: 3 months

The client

Our client is an established & thriving professional consultancy based in Central London. This exciting opportunity requires exceptional candidates who possess the requisite level of communication skills and technology experience to provide first class Service Desk Analyst (2 nd /3 rd Line) to multiple FTSE100 end clients.

The role

The Service Desk Analyst (2 nd /3 rd Line) will provide second and third line technical support to Service Desks and Projects department across a number of industry sectors, including finance, property & investment management, oil & gas, marketing research, professional services and other allied industries.

Duties include;

* Ongoing support of existing and emerging technologies - including various Windows Server operating systems, system hardware, software such as management, monitoring, security tools and other core back office systems
* Meeting and working with clients/users to resolve any assigned service request or incident
* Developing agreed solutions and implementing new systems as directed by the Projects Team
* Undertaking technical implementation activities, either stand-alone for small projects or as part of a team for larger projects, either on client sites or remotely from our office
* Acting as the main point of contact with clients on designated projects to manage expectations, providing regular project reporting and to support clients in the delivery of their own responsibilities within the projects
* Liaising with partners and vendors to ensure that they meet the business's needs, co-ordinating all activity to provide a seamless service to the clients
* Using remote support and systems administration toolsets
* Responding to customer requests via telephone, email and web tickets understanding the importance of a quick response
* Incident triage and assignment to Escalation Teams
* Ensuring comprehensive details of end-user and nature of Incident/Service Request are clearly documented
* Providing support for end-users as required and in line with customer contractual Service Level Agreement.

The Service Desk Analyst (2 nd /3 rd Line) candidate

* MCSD: Azure- desirable
* MCSA: Office365- desirable
* MCITP Server or Enterprise Administrator qualification- desirable
* Project Management qualifications (PRINCE2) desirable
* Experience with Cloud Solutions from Microsoft including Office 365 (Exchange Online, SharePoint Online, OneDrive for Business)
* Familiar with Microsoft Azure environment (Azure backups, virtual machines management, storage accounts, site to site VPN)
* Strong understanding of Windows Server Operating Systems, Windows PowerShell, Server Virtualization
* Good understanding of Office 365 PowerShell commands
* Practical knowledge of DNS, DHCP, Active Directory, Hyper-V, Exchange 2010/2013,2016, WSUS, WDS
* General knowledge and troubleshooting of smart phones: iPhone, Android
* Practical knowledge of Multi-factor authentication solutions in Azure and on-premise using RSA
* Knowledge of disk encryption products such as Becrypt and McAfee
* Experience in configuring routers, switches and firewalls from different vendors (Cisco, SonicWALL, HP)
* File and folder security management
* Experience using backup products and disaster recovery solutions (e.g., Datto, Asigra, Azure, SkyKick)


Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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