Quality Supervisor

Job Type:
Job Sector:
Skipton, The Bailey
£25,000 to £25,000 per annum
Salary Description:
Dependant on experience
Skipton Building Society
Job Ref:

As a mutual, at Skipton Building Society we put people first – that means customers and colleagues. This role is to support the Quality Manager in providing oversight of our Financial Advice’s non-advisory distribution teams through effective supervision of both processes and people. To meet and maintain company quality standards in line with the T&C scheme and the Society’s values and behaviours framework, ensuring Financial Planning Consultants are focussed on delivering exceptional customer service. To provide assurance to the Society that the Financial Planning Consultants have the knowledge, practical skills and motivation to carry out work-related tasks, to ensure that the supervisory requirements of the T&C Scheme are adhered to at all times.
Package descriptionIn return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following:

Discretionary Annual Bonus
Group Personal Pension Plan
Life Cover
25 days’ holiday, plus one day for each year you’re with us, up to a maximum of 30 days (pro rata when working on a reduced hours basis)
SBS offer a range of preferential employee savings & insurance products
Paid course fees to study for a professional qualification (where relevant to the role)
Childcare vouchers
Head Office onsite shop and internet cafe
An opportunity to join Simply Health Cash Plan – offering twenty annual benefits including dental care, optical care and physiotherapy
Option to donate to charity direct through Payroll Giving
Online employee benefits scheme offering discounts with hundreds of high street and online retailers
Eye Tests

Main responsibilitiesBeing part of the Quality Assurance function means that you will be providing assurance to the society, and in turn the regulator, that our customer interactions are of the expected and appropriate standard.

As a Quality Supervisor you will be expected to monitor, support and offer guidance to our Financial Planning Consultants ensuring there is no suggestion of implied or explicit advice given to our customers. This will add value to our customer proposition and service expectation, ensuring the right approach is taken during these meetings.

In addition you will also be looking at root cause analysis whilst designing and implementing relevant, suitable and appropriate training solutions for individual colleagues. With customers being at the heart of everything we do this role is pivotal in the ongoing improvement of our service delivery.
Ideal candidateHaving a back ground in financial services is a must as you will be offering support to both new and experienced consultants alike. An understanding of financial governance and business practices will also be needed as is the want to work for and represent the Society at all times.  Experience in a coaching and development role would be an advantage as would experience in a regulated environment. In addition you must be happy to work towards the R01 and R02 modules of your Diploma in Financial planning, which is fully funded by the Society, with the opportunity to complete the Diploma in full should you so wish.
About the companyAt Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.

The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Contact Details:
Skipton Building Society
Tel: 01756 705046
Contact: Sophie Lambert

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