Call centre telephony specialist

Job Type:
Permanent
Job Sector:
Customer Service, Telecoms
Region:
North West
Location:
Manchester
Salary:
£35,000 to £48,500 per annum
Salary Description:
+bonus + 28 days holidays + pension
Posted:
12/07/2018
Recruiter:
CCA Recruitment Group
Job Ref:
MS-CCA-TELESPEC

My client is a world leading financial company. They are currently looking to recruit a call centre telephony specialist for their office in south Manchester.

The ideal candidate will be highly proficient ideally within AACC Avaya aura contact centre solutions (or similar software) with a minimum of 2 years’ experience.

The vacancy will focus on

* Acting as a technical lead for IVR and ACD communications services
* Provide technical operational support
* Subject matter expert for all IVR and ACD matters improving delivery and performance.

The ideal Call centre telephony specialist will have

* Excellent knowledge of call centre operations and telephone technology
* Excellent telephone management knowledge
* Excellent communication, presentation, coaching and training skills
* Excellent knowledge of developing IVR and ACD
* Excellent knowledge of understanding VOIP and signalling setup.
* Experience of PABX, ACD systems

Excellent opportunity to join a leading financial company who are looking to grow their technical team with two large scale migrations on the horizon.

Salary up to 48.5k + on call + bonus + 28 days holidays + pension + bens

Location – South Manchester

Keywords

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Contact Details:
CCA Recruitment Group
Tel: 01614570179
Contact: Mark Spencer
Email:

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